Medical aesthetics · Dermatology · Skin clinics
Answer every enquiry. Know which ad filled the chair.
Most of your patients start with a DM after seeing an ad, often late at night. Zeya answers every Instagram and WhatsApp enquiry in seconds, books the consultation into your system, checks in after treatment and shows you which campaigns produced paying patients.
Results
Results at an aesthetics clinic
- 2x
- confirmed bookings
- +61%
- new patients
- −54%
- average after-hours response time
- 2x
- resolution rate
Sculpt Aesthetics, Queensland, Australia. Read the case study.
Use cases
What aesthetics clinics automate with Zeya
Every enquiry answered, day or nightFor: Clinics running Instagram and Meta ads
Problem: DMs arrive at 11pm. By the time someone replies in the morning, the patient has booked elsewhere.
What Zeya does: Text Agents answer on Instagram and WhatsApp in seconds, give prices and package details from the list you approve, and book a consultation in your system. Questions about suitability or results go to your team.
- −54%
- average after-hours response time
Know which ad filled which chairFor: Owners and marketing leads
Problem: You can see clicks and leads, but not which campaign produced patients who turned up and paid.
What Zeya does: Converse records the source of every enquiry. Analytics follows it through booking, visit and revenue, by campaign, channel and branch.
Teach Meta which leads become patientsFor: Clinics spending on Meta ads
Problem: Meta optimises for cheap leads, and many of them never book.
What Zeya does: Zeya sends real outcomes back to Meta through the Meta Conversions API, so your campaigns can learn from people who book, not just people who click. We check which events your ad account can use under Meta's rules for health advertisers.
Package top-up remindersFor: Clinics selling treatment packages and credits
Problem: Patients use their last session and never buy the next package, or let credits expire.
What Zeya does: Engine reminds each patient before their package runs out and before credits expire, at the point you choose, with a link to book or renew.
Post-treatment check-ins, with escalation to your teamFor: Injectables, laser and skin-treatment clinics
Problem: Patients worry after a treatment and message whoever they can find, or post about it.
What Zeya does: Engine sends check-ins after each treatment at the intervals you set. If a reply mentions pain, swelling or anything unexpected, the AI stops and alerts your team with the conversation attached. Zeya doesn't assess symptoms; your clinicians do.
Promotions only to patients who opted inFor: Clinics in Singapore
Problem: Promotional messages are regulated. Prior written consent is required before a Singapore clinic sends one on WhatsApp.
What Zeya does: Zeya keeps service messages (appointments, aftercare, package balances) separate from promotional campaigns, and sends promotions only to patients your records show as opted in.
Price questions on the phone, answered on WhatsAppFor: Clinics whose phone rings with "how much is…"
Problem: Front-desk staff repeat the same prices all day, and callers hang up without booking.
What Zeya does: Voice Agents answer the call, give your approved prices, and send the price list or a booking link on WhatsApp before the call ends.
Customer stories
Aesthetics clinics on Zeya
Australia- −54%
- average after-hours response time
- 2x
- confirmed bookings
- +61%
- new patients
Read the case study
Amazingly simple. Frees you up to be a doctor, and not an admin. That is the dream, and Zeya delivers it.
Integrations
Works with your clinic system
Not listed? Ask us about your system, including custom deployments. Integrations →
Try it yourself
Message the AI the way your patients do
Ask about a treatment, a price or a late-evening slot, and see how Zeya answers and books.
Trust & security
Security and compliance
- Administrative conversations only. Zeya never diagnoses or gives medical advice; post-treatment concerns go to your clinical team.
- Official WhatsApp Business messaging on your own number, with a record of every message sent.
- Encryption, strict access controls and full audit logging.
- Zeya is built to comply with Singapore's and Malaysia's Personal Data Protection Acts (PDPA), the Australian Privacy Act, GDPR, and HIPAA. Its security controls align with ISO 27001 and SOC 2.
- Data is hosted in Singapore, Vietnam, and Australia. Hosting in other regions is available on request.
FAQ
Frequently asked questions
Can the AI quote prices and packages?
Yes, from the price list and packages you approve. It doesn't recommend treatments. Questions about whether a treatment suits someone go to your team.
What happens if a patient reports a problem after treatment?
The AI stops replying and alerts your team with the full conversation, so a clinician can respond. Zeya does not diagnose or give medical advice.
Does Zeya work with Instagram and Facebook ads?
Yes. Enquiries from Instagram DMs, Facebook Messenger and click-to-WhatsApp ads land in one inbox with their source. Analytics follows each one to booking and revenue, and Zeya sends outcomes back to Meta through the Meta Conversions API.
Does Meta allow clinics to send conversion data?
Meta limits some conversion events for health and wellness advertisers. During setup we check which events your ad account can use and configure Zeya within those limits.
Can we send promotions on WhatsApp in Singapore?
Only to patients who have opted in. Prior written consent is required before a Singapore clinic sends promotional WhatsApp messages. Zeya keeps service reminders separate from promotional campaigns.
How quickly can we go live?
Converse goes live in 48 hours; Voice Agents in 7 days.
See Zeya on your clinic's enquiries
30 minutes. Bring last week's DMs and we'll show you how Zeya would have handled them.