International patient desks · Medical travel · Aesthetics · Dermatology · Hospitals
Answer overseas patients in their time zone, before another clinic does.
International enquiries arrive overnight, in several languages, on apps your team doesn't watch. Zeya replies straight away in the patient's language, collects what your coordinators need and hands over an enquiry that's ready to book.
Results
The demand
- 2.01M
- foreign patients treated in Korea in 2025
- 62.9% for dermatology
- 32.5%
- of Japanese patients say LINE is the most convenient way to contact a clinic
- phone: 24.8%
Market data, not Zeya results. Sources: Korea Biomedical Review (foreign patients in Korea, 2025); Medical Reserve survey of Japanese patients (Nov 2024).
Use cases
What international patient teams automate with Zeya
Replies in the patient's languageFor: Clinics with patients from several countries
Problem: Coordinators paste messages into translation apps, and replies take hours.
What Zeya does: Text Agents reply in the patient's language, including Chinese, Russian, Japanese, English and more, and your coordinators see every conversation in one inbox.
Answers across time zonesFor: Clinics that receive enquiries overnight
Problem: A patient abroad messages at 2am your time and books with whichever clinic replies first.
What Zeya does: Text Agents answer 24/7, share your approved prices and packages, and keep the conversation going until your coordinators start work.
- −54%
- average after-hours response time
Qualified enquiries, handed to your coordinatorsFor: International patient coordinators
Problem: Coordinators spend the day on enquiries that were never going to travel.
What Zeya does: The AI asks for travel dates, the treatment or doctor the patient is asking about, their preferred language and contact details, then hands the enquiry to the right coordinator with the full conversation.
Multilingual phone callsFor: Clinics in Singapore and Malaysia
Problem: Overseas patients and their families call with questions your front desk can't answer in their language.
What Zeya does: Voice Agents answer in English, Mandarin, Malay, Tamil and Singlish, detected automatically, book or reschedule, and send the confirmation on WhatsApp before the call ends.
Ready before they flyFor: Clinics booking patients from abroad
Problem: Patients land without the right documents, unsure where to go or how to prepare.
What Zeya does: Engine sends appointment details, the clinic address, preparation instructions and what to bring, at the times you set before the trip.
Follow-up after they fly homeFor: Aesthetics, dermatology and surgical clinics
Problem: Once patients are home, questions after treatment come in at odd hours and get missed.
What Zeya does: Engine checks in after treatment at the intervals you set. Any reply that needs a clinician goes to your team straight away. Zeya doesn't assess symptoms.
Know which markets bring patientsFor: Clinics marketing abroad
Problem: You spend on overseas campaigns and agents without knowing which ones produce visits.
What Zeya does: Every enquiry keeps its source. Analytics follows it to booking, attended visit and revenue, by campaign, channel and country.
Channels
Channels
Patients keep using the apps they already have. Your coordinators work from one inbox.
- Facebook Messenger
- Phone calls
- LINE
- KakaoTalk
Clinics in Korea and Japan
Clinics in Korea
Dermatology and plastic-surgery clinics serving foreign patients.
Clinics in Japan
Aesthetics and dermatology clinics and chains.
Integrations
Works with your clinic system
Not listed? Ask us about your system, including custom deployments. Integrations →
Trust & security
Security and compliance
- Administrative conversations only. Zeya never diagnoses or gives medical advice; clinical questions go to your doctors.
- Encryption, strict access controls and full audit logging.
- Zeya is built to comply with Singapore's and Malaysia's Personal Data Protection Acts (PDPA), the Australian Privacy Act, GDPR, and HIPAA. Its security controls align with ISO 27001 and SOC 2.
- Data is hosted in Singapore, Vietnam, and Australia. Hosting in other regions is available on request.
FAQ
Frequently asked questions
Which languages can the AI reply in?
Text Agents reply in the patient's language, including Chinese, Russian, Japanese, English and more. Voice Agents speak English, Mandarin, Malay, Tamil and Singlish.
Can patients reach us on LINE, WeChat or KakaoTalk?
WhatsApp, Instagram, Facebook Messenger and email are supported today, plus phone calls through Voice Agents. If your patients mainly use another app, ask us about it for your clinic.
Does the AI give medical opinions to overseas patients?
No. Zeya handles administrative questions such as availability, prices, travel dates and preparation. Questions about suitability or medical history go to your doctors.
Can the AI quote prices?
Yes, from the price list and packages you approve.
How quickly can we go live?
Converse goes live in 48 hours; Voice Agents in 7 days.
Show us your international enquiries
30 minutes. Bring a week of overseas messages and we'll show you how Zeya would have handled them.