AI receptionist · Australia
Keep answering patient calls, even mid-session and after hours.
Physiotherapy, podiatry, psychology and specialist practices miss calls when reception is busy and after the clinic closes. Zeya's AI receptionist answers, books appointments directly into your practice system and sends the confirmation before the call ends. It also runs your recalls and puts every patient message in one inbox.
- Handles after-hours calls and overflow when reception is busy
- Books, reschedules and cancels in Cliniko and Zanda
- Voice Agents live in 7 days
- Data is hosted in Singapore, Vietnam, and Australia. Hosting in other regions is available on request.
Use cases
What Australian practices automate with Zeya
After-hours callsFor: Allied-health and specialist practices
Problem: Patients call after work, when reception has gone home, and may book elsewhere when they can't reach your practice.
What Zeya does: Voice Agents answer every call outside opening hours, book or reschedule in your practice system, and hand anything clinical to your team for the next morning.
- +25%
- confirmed appointments
- Voice pilot partners
Overflow during sessionsFor: Practices where one receptionist, or the clinician, answers the phone
Problem: Calls ring out while the front desk checks a patient in or the physio is treating.
What Zeya does: Zeya picks up the calls your team can't get to and handles bookings, rescheduling, opening hours, fees and directions. Anything it can't handle goes to your team with the details.
- −80%
- patient response time
- Voice pilot partners, Singapore
Recalls from your patient listFor: Physio, podiatry and specialist practices with returning patients
Problem: Patients who finish treatment or become due for review can miss follow-up reminders.
What Zeya does: Engine reads visit history from your practice system and contacts patients who are due, with a simple way to book.
- +14%
- revenue uplift from recalls
- average across partners
Reminders that help patients rescheduleFor: Busy front desks
Problem: Late cancellations leave gaps you can't fill.
What Zeya does: Reminders by SMS, WhatsApp or email ask patients to confirm or reschedule. Patients who choose to reschedule receive available appointment times, and newly available slots are offered to patients on your waitlist.
- +30%
- of cancellations converted to reschedules
One inbox for every siteFor: Multi-site practices and allied-health groups
Problem: Messages arrive by Facebook, Instagram and email, and each site handles them differently.
What Zeya does: Converse puts every message in one shared inbox, routes it to the right site or clinician, and shows response times by location.
- −38%
- average first response time
- from 2.67 to 1.65 min
Referral letters into structured dataFor: Specialist practices
Problem: Referrals arrive as letters and PDFs, and someone retypes them before the patient can be booked.
What Zeya does: Lens reads referral letters and intake forms and turns them into structured data. Your team checks it before it goes into the patient record.
- Thousands
- of referral letters and intake forms digitised
Results
Results at Zeya partners in Singapore
- +25%
- confirmed appointments
- Voice pilot partners
- −80%
- patient response time
- Voice pilot partners, Singapore
- +18%
- booking conversion rate
- 52.7%
- after-hours message coverage
- from 40.7%
Voice pilot partners, Heartland Rehab and EDGE Healthcare, all in Singapore. See the Singapore case studies.
Channels
Phone, messages and social in one place
Zeya answers the phone and brings every patient message into one shared inbox.
- Phone calls
- SMS
- Facebook Messenger
- Website chat
Integrations
Practice systems Zeya books into
Zeya books appointments directly into Cliniko and Zanda.
- Best PracticeClinic EMR
ClinikoAllied health
ZandaAllied health
Using Nookal, Splose or another system? Tell us which one and we'll tell you what's possible. See all integrations.
Trust & security
Privacy and patient data in Australia
- From 10 December 2026, privacy policies must explain when a computer program makes, or substantially helps make, decisions that could significantly affect individuals (MinterEllison summary). We give your practice a plain-English description of what Zeya automates and what your team decides, so you can update your privacy policy before then.
- Administrative automation only. Zeya never diagnoses or gives clinical advice; clinical questions go to your team.
- Encryption, strict access controls and full audit logging, with human handover and escalation rules you control.
- Zeya is built to comply with Singapore's and Malaysia's Personal Data Protection Acts (PDPA), the Australian Privacy Act, GDPR, and HIPAA. Its security controls align with ISO 27001 and SOC 2.
- Data is hosted in Singapore, Vietnam, and Australia. Hosting in other regions is available on request.
Customer stories
Results at Zeya clinics
Sculpt Aesthetics is an aesthetics clinic in Queensland. EDGE Healthcare runs physiotherapy and osteopathy clinics in Singapore, and Heartland Rehab is a Singapore physiotherapy practice: the same workflows Australian allied-health practices run.
Australia- −54%
- average after-hours response time
- 2x
- confirmed bookings
- +61%
- new patients
Read the case study
SingaporePhysiotherapy & osteopathy, multi-clinic
EDGE Healthcare case study: 38% shorter response times
- −38%
- average first response time
- from 2.67 to 1.65 min
- 19.5%
- late-cancellation rate
- from 21.6%, about 10% fewer
- 52.7%
- after-hours message coverage
- from 40.7%
Read the case study
SingaporePhysiotherapy
Heartland Rehab case study: +18% booking conversion
- +18%
- booking conversion rate
- +7%
- first-contact resolution rate
- 24/7
- patient enquiry coverage
Read the case study
FAQ
Frequently asked questions
Where is patient data stored?
Data is hosted in Singapore, Vietnam, and Australia. Hosting in other regions is available on request.
Is patient data secure?
Zeya is built to comply with Singapore's and Malaysia's Personal Data Protection Acts (PDPA), the Australian Privacy Act, GDPR, and HIPAA. Its security controls align with ISO 27001 and SOC 2.
Which practice systems does Zeya work with in Australia?
Zeya books appointments directly into Cliniko, Zanda, Best Practice, and Halaxy. Using MedicalDirector, Zedmed, Nookal, Splose, or something else? Tell us your system and we'll tell you what's possible.
Will the AI receptionist give clinical advice?
No. It handles bookings, rescheduling, opening hours, fees, and directions. Anything clinical goes to your team.
Will Zeya replace my front desk?
No. Zeya answers the calls your reception can't get to, mid-session and after hours, so your team spends more of the day with patients.
Does Zeya help with the automated decision-making disclosure?
Zeya's automations, such as booking, reminders, and recalls, follow rules your practice sets. We give you a plain-English description of each one to support the disclosure your privacy policy needs from 10 December 2026. Your practice stays responsible for its privacy policy.
How quickly can we go live?
Zeya Voice, the AI receptionist, is live in 7 days. Zeya Converse, with WhatsApp, Instagram, Facebook, and email in one inbox, is live in 48 hours.
Is Zeya a virtual receptionist?
Yes. Zeya's AI receptionist answers your practice's calls when reception is busy and after hours, books into Cliniko, Zanda, Best Practice, or Halaxy, and sends the confirmation before the call ends.
See Zeya answer your practice's phone
30 minutes. We walk through your call volumes, your practice system and what you'd automate first.