Vietnam
Paper records into structured data, before the EMR deadline.
Under Circular 13/2025/TT-BYT, clinics and other non-hospital facilities must run electronic medical records by 31 December 2026. Your EMR handles new records. Zeya Lens handles the paper that remains: old records, intake and consent forms, referral letters and lab results, turned into structured data your team checks before it's saved. For dental and aesthetic chains, Converse brings Zalo beta, Facebook and phone into one inbox.
- Lens reads Vietnamese records and forms
- Every extracted record is checked by your team before it's saved
- Zalo beta inbox for dental and aesthetic chains
Book a demo Lens for the EMR deadline (in Vietnamese)
Tiếng Việt: Số hoá hồ sơ bệnh án trước hạn 31/12/2026
Use cases
What Vietnamese clinics use Zeya for
Paper records into structured dataFor: Clinics and hospitals moving to electronic medical records
Problem: Your new EMR starts empty, while years of patient history sit in paper files.
What Zeya does: Lens reads scanned Vietnamese records and turns them into structured data. Your team reviews each record before it goes into the EMR.
Intake and consent formsFor: Clinics where patients still fill in paper forms
Problem: Someone retypes every form into the system, and mistakes slip in.
What Zeya does: Lens turns intake and consent forms into structured fields, so staff check instead of typing.
Referral letters and outside lab resultsFor: Specialist clinics and hospitals
Problem: Referrals and lab results from other facilities arrive on paper or as PDFs and never reach the record in a usable form.
What Zeya does: Lens extracts the patient details and document contents into structured fields for your EMR, with a person checking each one.
One Zalo inbox for every branchFor: Dental and aesthetic chains in Ho Chi Minh City and Hanoi
Problem: Each branch answers Zalo and Facebook from its own phone, and enquiries get lost between branches.
What Zeya does: Converse brings Zalo beta, Facebook Messenger and phone calls into one shared inbox, routes each conversation to the right branch and shows response times by location.
- −38%
- average first response time
- from 2.67 to 1.65 min
After-hours enquiriesFor: Aesthetic clinics running Facebook and Zalo ads
Problem: Enquiries arrive in the evening and wait until morning.
What Zeya does: Text Agents reply in the patient's language, answer common questions and book consultations.
- −54%
- average after-hours response time
Reminders and dental recallsFor: Dental chains
Problem: Patients forget appointments and six-month check-ups.
What Zeya does: Engine sends reminders and recalls based on visit history, and offers new slots to patients who can't make it.
- +30%
- of cancellations converted to reschedules
Results
Zeya across Asia and Australia
- 8
- markets with live clinics
- SG, MY, VN, PH, KH, ID, AU, MZ
- All 8 modules
- have live customers
- 2M+
- patient interactions on the platform
- 48 hours
- from sign-up to live on Converse
Platform-wide figures. Our published case studies are from Singapore and Australia.
Channels
Channels for Vietnamese clinics
Zalo has 79.6 million monthly users in Vietnam (vietnam.vn). Zeya's Zalo support is in beta.
- Zalobeta
- Facebook Messenger
- Phone calls
Works alongside the EMR you're deploying
Lens doesn't replace your electronic medical record system. It prepares structured data for the system you use or are deploying. Using Viettel, VNPT, FPT or another provider? Tell us your system and we'll confirm how the data gets there.
Trust & security
Patient data in Vietnam
- Vietnam's Personal Data Protection Law (Law 91/2025) and Decree 356 took effect on 1 January 2026. Health data is sensitive, and sending it abroad needs a transfer impact assessment (Vietnam Briefing). Zeya offers data hosting in Vietnam; ask us how this applies to your clinic.
- Administrative automation only. Zeya never diagnoses or gives medical advice, and Lens extracts what a document says without interpreting it.
- Encryption, strict access controls and full audit logging.
- Zeya is built to comply with Singapore's and Malaysia's Personal Data Protection Acts (PDPA), the Australian Privacy Act, GDPR, and HIPAA. Its security controls align with ISO 27001 and SOC 2.
- Data is hosted in Singapore, Vietnam, and Australia. Hosting in other regions is available on request.
Customer stories
Results at Zeya clinics
Sculpt Aesthetics is an aesthetics clinic in Australia; EDGE Healthcare runs several physiotherapy and osteopathy clinics in Singapore from one inbox.
Australia- −54%
- average after-hours response time
- 2x
- confirmed bookings
- +61%
- new patients
Read the case study
SingaporePhysiotherapy & osteopathy, multi-clinic
EDGE Healthcare case study: 38% shorter response times
- −38%
- average first response time
- from 2.67 to 1.65 min
- 19.5%
- late-cancellation rate
- from 21.6%, about 10% fewer
- 52.7%
- after-hours message coverage
- from 40.7%
Read the case study
FAQ
Frequently asked questions
What is the EMR deadline in Vietnam?
Circular 13/2025/TT-BYT required hospitals to implement electronic medical records by 30 September 2025. Clinics and other facilities must do so by 31 December 2026. Read more in Vietnamese.
Is Lens an EMR?
No. Lens turns paper records, forms and documents from other facilities into structured data. It works alongside the EMR you're deploying, and using it doesn't by itself meet the Circular 13 requirements.
Does Zeya support Zalo?
Yes, in beta. Converse connects your Zalo beta Official Account alongside Facebook Messenger, WhatsApp, email and phone.
Where is patient data stored?
Data is hosted in Singapore, Vietnam, and Australia. Hosting in other regions is available on request.
Does Zeya work in Vietnamese?
Lens reads Vietnamese records and forms. Text Agents reply in the patient's language. Ask us about voice calls in Vietnamese.
See Lens on your own forms
30 minutes. Show us a blank intake form or a de-identified record, and we'll walk you through the structured output and the review step.