Case study · Aesthetics · Australia

How Sculpt doubled confirmed bookings and cut after-hours response time by 54%

Most of Sculpt's patients start with a message, and many arrive after hours. Zeya cut the after-hours response time by 54%, and confirmed bookings doubled.

Results

Sculpt Aesthetics' results, Australia

−54%: average after-hours response time
2x: resolution rate
2x: confirmed bookings
+61%: new patients

The opportunity

After-hours demand is easy to underestimate: the messages are visible, but the lost intent isn't. A patient who reaches out in the evening may be ready to book, yet a reply the next morning arrives after that moment has passed.

What Zeya enabled

Immediate after-hours engagement
Enquiries acknowledged and progressed outside opening hours, closing the gap between intent and response.
Resolution, not just acknowledgement
Patients get to an answer or a next step, instead of a holding message.
A direct path to booking
Booking intent is identified and moved to confirmation, with staff picking up sensitive or high-value conversations.

Why it matters

The whole sequence improved: patients were answered faster, more conversations were resolved, confirmed bookings doubled and new-patient volume rose by +61%.

We tried a virtual receptionist service before. Zeya is the first one that books patients straight into our diary, day or night. We now answer 100% of calls, up from 70%, and the team gets 12+ hours a week back.