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Integration · Clinic EMR · Singapore and Malaysia

Zeya for Plato clinics

Connect Plato and Zeya uses your appointments, availability and patient contact details to answer patients, send reminders and run recalls. Bookings and outcomes go back into Plato, so your team keeps working from one diary.

  • No migration and no change to how your team uses Plato
  • Keep your existing WhatsApp number
  • Converse live in 48 hours

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What syncs

The exact fields depend on your Plato setup. We map them with you during onboarding.

  • Appointments

    Zeya reads upcoming appointments for reminders and confirmations, and writes bookings, reschedules and cancellations back to Plato.

     Both ways

  • Availability

    Text and Voice Agents only offer slots that are really free.

     From Plato

  • Patient contact details

    Reminders and replies go to the right patient on the right number.

     From Plato

  • Visit history

    Engine finds patients who are due or overdue and re-engages them automatically.

     From Plato

  • Outcomes

    Confirmations and booking results are written back, so your team sees what happened without checking another tool.

     Back to Plato

Modules that use the Plato integration

  • Converse

    Every patient conversation in one inbox, linked to the patient's appointments.

  • Text Agents

    Answer, book and reschedule in chat, 24/7, straight into Plato.

  • Voice Agents

    Book during the call, then confirm on WhatsApp.

  • Engine

    Reminders, recalls and follow-ups driven by your Plato data.

  • Analytics

    Follow each patient from first enquiry to attended visit.

  • Digital Twin

    One secure layer over Plato that every Zeya module uses.

Results

Results from Plato clinics

−38%
average first response time
from 2.67 to 1.65 min
19.5%
late-cancellation rate
from 21.6%, about 10% fewer
+18%
booking conversion rate
+7%
first-contact resolution rate

EDGE Healthcare (physiotherapy and osteopathy group) and Heartland Rehab (physiotherapy practice), both in Singapore and both on Plato.

Customer stories

Plato clinics using Zeya

Markets

Zeya supports Plato clinics in Singapore and Malaysia. See Zeya in Malaysia.

FAQ

Frequently asked questions

Do we need to change how we use Plato?

No. Your team keeps using Plato as it does today. Zeya reads from it and writes bookings and outcomes back.

Which clinics use Zeya with Plato?

EDGE Healthcare, a multi-clinic physiotherapy and osteopathy group, and Heartland Rehab, a physiotherapy practice, both in Singapore. Read their case studies.

Do we keep our WhatsApp number?

Yes. Zeya works with your clinic's existing WhatsApp number.

How long does it take to go live?

Converse goes live in 48 hours, including the Plato connection. Voice Agents go live in 7 days.

Where is the data stored?

Data is hosted in Singapore, Vietnam, and Australia. Hosting in other regions is available on request.

See Zeya working with Plato

30 minutes. We show you reminders, AI booking and recalls on a Plato setup like yours.

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