Malaysia
Every WhatsApp enquiry answered, booked and followed up.
Aesthetic, dental and specialist clinics get most enquiries on WhatsApp and Instagram, many after hours. International patient desks coordinate travellers from Indonesia over WhatsApp, across shifts and phones. Zeya answers in the patient's language, collects what your team needs, books the appointment and follows up.
- Works on your clinic's existing WhatsApp number
- Voice Agents speak English, Mandarin, Malay, Tamil and Singlish
- Converse live in 48 hours
Use cases
What Malaysian clinics and hospitals automate with Zeya
Indonesia is the largest source of medical travellers to Malaysia (MHTC figures for 2025). Each of those patients needs answers, documents and dates long before they arrive.
International patient deskFor: Private hospitals' international patient centres
Problem: Patients from Indonesia send reports, questions and travel dates on WhatsApp at all hours, and coordinators lose track across phones and shifts.
What Zeya does: Converse puts every enquiry in one shared inbox. Text Agents reply in the patient's language, collect reports and travel dates, and route each case to the right coordinator or specialty.
After-hours enquiriesFor: Aesthetic and dermatology clinics
Problem: Enquiries from Instagram and WhatsApp ads arrive at night and wait until morning.
What Zeya does: Text Agents reply straight away, share the treatment information you've approved and book consultations into your calendar.
- −54%
- average after-hours response time
Calls during clinic hoursFor: Specialist clinics with busy phone lines
Problem: Calls ring out while the front desk is with patients.
What Zeya does: Voice Agents answer in English, Mandarin, Malay, Tamil and Singlish, book or reschedule, and send a WhatsApp confirmation before the call ends.
Reports and documents before the visitFor: International patient desks and specialist clinics
Problem: Medical reports and referral letters arrive as photos and PDFs, and staff retype them.
What Zeya does: Lens turns reports and referral letters into structured data. Your team checks it before it goes into the patient record.
Dental recalls and remindersFor: Dental clinics on DrPartners or Kumodent
Problem: Six-month check-ups slip, and late cancellations leave empty chairs.
What Zeya does: Engine reads appointments from DrPartners or Kumodent and sends reminders and recalls on WhatsApp. Patients who can't make it get new slots straight away.
- +30%
- of cancellations converted to reschedules
Follow-ups after treatmentFor: Aesthetic and specialist clinics
Problem: Patients finish a treatment and never book the next session or review.
What Zeya does: Engine sends follow-ups on WhatsApp at the intervals you set, using visit history from your clinic system, and books the patients who reply.
Results
Results at Zeya partners
- −54%
- average after-hours response time
- +61%
- new patients
- +30%
- of cancellations converted to reschedules
- 2M+
- patient interactions on the platform
Sculpt Aesthetics is an aesthetics clinic in Australia. Averages are across Zeya partners; individual results vary.
Channels
Where Malaysian patients message you
Patients keep using the apps they already use. Your team works from one inbox.
- Facebook Messenger
- Phone calls
- Website chat
Integrations
Works with your clinic system
Using another clinic, dental or hospital system? Tell us which one. See all integrations.
Trust & security
PDPA and patient data
- Since June 2025, Malaysia's amended PDPA requires a data protection officer, breach notification and data portability (Baker McKenzie summary). Zeya keeps patient chats off staff phones and in one logged inbox, so you can see who replied, and when.
- Patient conversations stay on your clinic's official WhatsApp number, with a full history.
- Administrative automation only. Zeya never diagnoses or gives medical advice; clinical questions go to your team.
- Zeya is built to comply with Singapore's and Malaysia's Personal Data Protection Acts (PDPA), the Australian Privacy Act, GDPR, and HIPAA. Its security controls align with ISO 27001 and SOC 2.
- Data is hosted in Singapore, Vietnam, and Australia. Hosting in other regions is available on request.
Customer stories
Results at Zeya clinics
Sculpt Aesthetics, an aesthetics clinic in Australia, turned after-hours enquiries into bookings; EDGE Healthcare runs several clinics in Singapore from one inbox.
Australia- −54%
- average after-hours response time
- 2x
- confirmed bookings
- +61%
- new patients
Read the case study
SingaporePhysiotherapy & osteopathy, multi-clinic
EDGE Healthcare case study: 38% shorter response times
- −38%
- average first response time
- from 2.67 to 1.65 min
- 19.5%
- late-cancellation rate
- from 21.6%, about 10% fewer
- 52.7%
- after-hours message coverage
- from 40.7%
Read the case study
FAQ
Frequently asked questions
Which clinic systems does Zeya work with in Malaysia?
Plato, Dr Assist, Cliniko and Phorest, and for dental clinics Kumodent and DrPartners. Using another system? Tell us which one.
Can Zeya reply to patients from Indonesia in Bahasa Indonesia?
Text Agents reply in the patient's language. Voice Agents speak English, Mandarin, Malay, Tamil and Singlish. Ask us about voice calls in Bahasa Indonesia.
Where is patient data stored?
Data is hosted in Singapore, Vietnam, and Australia. Hosting in other regions is available on request.
Is Zeya compliant with Malaysia's PDPA?
Zeya is built to comply with Singapore's and Malaysia's Personal Data Protection Acts (PDPA), the Australian Privacy Act, GDPR, and HIPAA. Its security controls align with ISO 27001 and SOC 2.
Does the AI give medical advice?
No. Zeya handles administrative conversations such as enquiries, bookings, travel dates and documents. Clinical questions go to your team.
See Zeya on your clinic's WhatsApp
30 minutes. We walk through your enquiry volumes, your channels and what you'd automate first.