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Multi-location clinic groups · Physio · Dental · Aesthetics · Specialist

Run every branch from one front office.

Each branch has its own phone, its own WhatsApp number, its own roster and sometimes its own EMR. Head office sees none of it until month end. Zeya puts every conversation in one inbox routed by branch, answers calls centrally, rosters clinicians across sites and shows every branch's numbers side by side.

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Results

Results at a multi-clinic group

−38%
average first response time
from 2.67 to 1.65 min
11.8%
messages unanswered for more than 1 hour
from 17.2%
52.7%
after-hours message coverage
from 40.7%
100+ hours
staff time saved per week from reminder automations alone
customer quote

EDGE Healthcare, a multi-clinic physiotherapy and osteopathy group in Singapore. Read the case study.

Use cases

What clinic groups run on Zeya

One inbox, routed by branchFor: Groups with a number per branch, or a central team

Problem: Patients message the wrong branch and get passed around, and nobody owns the reply.

What Zeya does: Converse brings every branch's WhatsApp, Instagram, Facebook and email into one inbox. Rules route each conversation to the right branch, and permissions let each team see its own.

−38%
average first response time
from 2.67 to 1.65 min

Converse

Branch analytics and benchmarkingFor: COOs, operations leads and group owners

Problem: You can't compare response times, conversion or no-shows across branches until someone builds a spreadsheet.

What Zeya does: Analytics shows each branch and clinician side by side: response time, booking conversion, no-shows, utilisation and revenue, with dashboards built around your own KPIs.

Analytics

Marketing results by branchFor: Groups running ads for several locations

Problem: Ad spend is set centrally, but nobody can say which branch it filled.

What Zeya does: Every enquiry keeps its source. Analytics follows it from ad to booking, attended visit and revenue, for each campaign and each branch.

Analytics

Rosters across sitesFor: Groups that share clinicians between locations

Problem: Rosters live in spreadsheets and chat groups. A sick call leaves a branch uncovered, and patients aren't told.

What Zeya does: Tempo rosters clinicians and rooms across every site. When the roster changes, bookable slots update and Zeya's agents contact affected patients to reschedule.

Tempo

One data layer across mixed EMRsFor: Groups that grew by acquisition

Problem: Branches run different systems, so there's no single view of patients or performance.

What Zeya does: Digital Twin connects to each branch's EMR and gives every Zeya module, and your reports, one consistent view of patients, bookings and visits.

Digital Twin

Central call handlingFor: Groups with a central booking line or overloaded branch phones

Problem: Calls ring out at a busy branch while another site is quiet.

What Zeya does: Voice Agents answer every branch's calls, book into the right location's diary and hand over to the right team when a person is needed.

+25%
confirmed appointments
Voice pilot partners

Voice Agents

The same workflows at every branchFor: Groups standardising operations

Problem: Each branch sends its own reminders in its own way, and results vary.

What Zeya does: Engine runs the same reminders, recalls and follow-ups everywhere, with each branch's own details, and sends scheduled reports to branch managers and head office.

19.5%
late-cancellation rate
from 21.6%, about 10% fewer

Engine

Customer stories

Clinic groups on Zeya

  • EDGE HealthcareSingapore

    Physiotherapy & osteopathy, multi-clinic

    EDGE Healthcare case study: 38% shorter response times

    −38%
    average first response time
    from 2.67 to 1.65 min
    19.5%
    late-cancellation rate
    from 21.6%, about 10% fewer
    52.7%
    after-hours message coverage
    from 40.7%

    Read the case study

In their words

What group founders say

With just the reminder automations, we saved over 100 hours of staff time per week. I cannot imagine running the clinic without it.
Aman BancilFounder, EDGE Healthcare
In healthcare, patient experience cannot be compromised. Zeya helped us reduce front-desk workload, respond faster, and automate repetitive communication, all while keeping our team in full control.
Dr. Gerald TanFounder, Elite Dental Group

Integrations

One platform across every branch's system

Different EMRs at different branches? Digital Twin connects to each one.

  • AcuityBooking & calendar
  • Best PracticeClinic EMR
  • DrPartnersDental
  • EpicHospital
  • HalaxyAllied health

Not listed? Ask us about your system, including custom deployments. Integrations →

Trust & security

Security and compliance

  • Role-based access by branch, with a record of who replied to each patient and when.
  • Encryption, strict access controls and full audit logging.
  • Data processing agreement available.
  • Zeya is built to comply with Singapore's and Malaysia's Personal Data Protection Acts (PDPA), the Australian Privacy Act, GDPR, and HIPAA. Its security controls align with ISO 27001 and SOC 2.
  • Data is hosted in Singapore, Vietnam, and Australia. Hosting in other regions is available on request.

How we protect patient data

FAQ

Frequently asked questions

Can each branch keep its own WhatsApp number?

Yes. Zeya works with your existing clinic numbers and routes every conversation to the right branch.

Our branches use different EMRs. Does that work?

Yes. Digital Twin connects to each branch's system and gives every Zeya module one view of your patients and bookings. See all integrations.

Can head office see how each branch is doing?

Yes. Analytics shows response times, bookings, no-shows, utilisation and revenue by branch and by clinician, and can send scheduled reports to each manager.

Can we start with one branch?

Yes. You can start with one module at one branch and roll out from there.

How is pricing worked out for a group?

It depends on your modules, channels and number of locations. We share it after a short qualification chat. Get pricing.

See your group's front office in one view

30 minutes with your operations lead. We'll map your branches, systems and reporting, and show you what Zeya would change first.

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