Hospitals · Contact centres · Day-surgery centres
Answer every call to every department, without growing the contact centre.
Patients wait on hold to book, change an appointment or ask how to prepare. Zeya's Voice Agents answer and route calls, book into departmental schedules, make reminder and follow-up calls, and Lens turns paper documents into structured records. Start with one department.
Results
Early results from Voice Agents
- −80%
- patient response time
- Voice pilot partners, Singapore
- +25%
- confirmed appointments
- Voice pilot partners
- −50%
- last-minute cancellations
- Voice pilot partners
- 7 days
- to go live with Voice Agents
Voice pilot partners in Singapore. Zeya is a SingHealth ALICE innovation partner.
Use cases
What hospitals automate with Zeya
Inbound departmental bookingFor: Hospital contact centres and specialist outpatient clinics
Problem: Callers queue to book, change or cancel routine appointments, and many hang up before anyone answers.
What Zeya does: Voice Agents answer straight away, route the call to the right department, and book, reschedule or cancel in that department's schedule. Anything else goes to your agents with the details already captured.
- −80%
- patient response time
- Voice pilot partners, Singapore
Outbound reminder callsFor: Outpatient clinics where missed appointments are costly
Problem: Text reminders are ignored, and a missed specialist slot can't be refilled at short notice.
What Zeya does: Voice Agents call patients before their appointment, in English, Mandarin, Malay, Tamil and Singlish, to confirm or reschedule, and offer freed slots to patients on the waitlist.
- −50%
- last-minute cancellations
- Voice pilot partners
Pre-admission instructionsFor: Admissions and day-surgery teams
Problem: Patients arrive without fasting, without their forms or unsure where to go, and lists start late or slots are lost.
What Zeya does: Engine sends your pre-admission instructions on WhatsApp at set times, collects forms before the day, and Voice Agents call patients who haven't confirmed. Questions about medication or the procedure go to your nurses.
Discharge follow-up callsFor: Wards and day-surgery units
Problem: Nurses spend hours on follow-up calls, and many patients are hard to reach.
What Zeya does: Voice Agents make the follow-up calls with your scripted questions and escalate any answer that needs a nurse straight away. Zeya does not assess symptoms or give medical advice.
Screening and programme outreachFor: Hospitals and clusters running screening or population-health programmes
Problem: Outreach lists are long, and phone teams can't reach everyone.
What Zeya does: Voice Agents and WhatsApp messages invite eligible patients, answer administrative questions about the programme and book screening appointments.
Document digitisationFor: Medical records, admissions and finance teams
Problem: Referral letters, forms and external reports arrive on paper or as scans and are keyed in by hand.
What Zeya does: Lens turns them into structured data in your systems, so staff review instead of retyping.
How it works
How a pilot works
Scope one department
Pick one department or call type, such as outpatient booking for one specialty. We agree the call flows, handover rules and success measures with your team.
Integrate
We connect to your scheduling system and phone setup, and load your scripts, answers and escalation rules.
Go live
Voice Agents go live in 7 days. Calls that need a person are handed to your team.
Review results
We review answer rates, bookings, escalations and patient feedback with you against the measures agreed at the start.
Expand
Add departments, outbound calls or Lens, one step at a time.
Integrations
Works with hospital systems
EpicHospitalUsing another hospital information system? Ask us. We scope the integration as part of the pilot. See all integrations.
Trust & security
Ready for procurement and security review
- Data processing agreement available for your legal and procurement teams.
- We answer your security questionnaire on request.
- Encryption, strict access controls and full audit logging.
- Clinic and patient data is not used to train AI models.
- Administrative automation only. Zeya never diagnoses or gives medical advice; clinical questions go to your nurses and doctors.
- SingHealth ALICE innovation partner.
- Zeya is built to comply with Singapore's and Malaysia's Personal Data Protection Acts (PDPA), the Australian Privacy Act, GDPR, and HIPAA. Its security controls align with ISO 27001 and SOC 2.
- Data is hosted in Singapore, Vietnam, and Australia. Hosting in other regions is available on request.
FAQ
Frequently asked questions
Can we start with one department?
Yes, and we recommend it. A pilot covers one department or call type, with success measures agreed up front. Voice Agents go live in 7 days.
Does Zeya give medical advice?
No. Zeya handles administrative calls and messages such as booking, rescheduling, directions and preparation. Anything clinical is handed to your nurses and doctors.
Which languages do Voice Agents speak?
English, Mandarin, Malay, Tamil and Singlish, detected automatically.
How does Zeya connect to our systems?
We scope the connection to your hospital information system, and your phone setup, during the pilot. See all integrations.
What documents do you provide for procurement?
Data processing agreement available. We also answer your security questionnaire on request. Zeya is built to comply with Singapore's and Malaysia's Personal Data Protection Acts (PDPA), the Australian Privacy Act, GDPR, and HIPAA. Its security controls align with ISO 27001 and SOC 2.
Where is patient data hosted?
Data is hosted in Singapore, Vietnam, and Australia. Hosting in other regions is available on request.
Start with one department
Tell us which calls or documents take up most of your team's time. We'll scope a pilot around them.