Introducing Zeya Voice

The AI voice agent that handles patient calls, so your team focuses on care.

Answers inbound calls, runs outbound campaigns at scale, continues on WhatsApp. Built for hospitals across Asia. Around the clock.

Book a Demo We will assess fit and propose a structured pilot ›
What Zeya Voice Handles

From your call centre to your wards.
Every patient interaction, automated.

Inbound
Inbound Call Management
Every patient call answered instantly — 24 hours a day, across every department. Consistent, reliable, and never on hold.
  • Appointment booking, rescheduling, cancellations
  • Triage and escalation to the right clinical team
  • Insurance, billing and referral routing
Always on · No hold time
Outbound
Outbound Patient Engagement
The patient outreach your team knows is needed but does not have the bandwidth to execute. Zeya closes that gap at scale.
  • Healthier SG screening and annual check-in outreach
  • Appointment reminders and discharge follow-ups
  • Dormant patient reactivation and medication adherence
At scale · In the patient's language
End-to-End
End-to-End Patient Interaction
Voice captures the conversation. WhatsApp delivers what the patient needs before the call ends. Everything writes back to your systems automatically.
  • Booking confirmation and pre-admission instructions sent mid-call
  • Consent forms, payment links, post-discharge guidance
  • Write-back to HIMS, EMR, CRM and scheduling systems
No manual entry · No gaps in the record
What Makes Zeya Voice Different
Illustration — Healthier SG Annual Check-In Outreach
Outbound Call
Z
Zeya Voice
Good morning, may I speak with Mdm Tan? This is Zeya calling from your enrolled Healthier SG clinic. We would like to schedule your annual health check-in — it is fully subsidised.
Patient
Oh ya, I been meaning to go. Very busy lah lately.
P
Z
Zeya Voice
No worries, we can find a time that works. We have slots on Wednesday morning or Friday afternoon this week.
Patient
Wednesday morning can.
P
Z
Zeya Voice
Confirmed. Sending your appointment details to WhatsApp now. See you Wednesday, Mdm Tan.

Not a phone tree. Not a chatbot.

A voice agent that handles natural conversation in the patient's language — including Singlish. Continues on WhatsApp mid-call and writes back to your HIMS automatically.

Inbound and outbound, 24 hours a day
English, Mandarin, Malay, Tamil + Singlish, auto-detected
WhatsApp continuation mid-call and after
Write-back to HIMS, EMR, CRM and scheduling systems
PDPA, HIPAA, ISO 27001 — built for Singapore health infrastructure
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Hear It Work

Two real patient interactions. Every one handled by Zeya Voice.

No scripts. No human agent. Press play and hear how Zeya handles the conversations your call centre manages every day.

Flu Vaccination Recall
Specialist Referral and Booking
Outbound — Preventive Care
Annual Flu Vaccination Recall
Zeya calls a patient due for their annual flu vaccination
Transcript

All calls handled entirely by Zeya Voice. No human agent involved. Conversations reflect real interaction patterns with Singapore patients.

See Zeya Voice in the context of your department.

30 minutes. Walk through your workflows, see Zeya Voice in action.

Book a Demo
How It Works

The modern patient communication layer for healthcare.

Live in 7 days. No system replacement. Start with one department, expand over time.

01

Connect your existing systems

Connect your phone lines, HIMS, and scheduling tools. No new hardware, no rip-and-replace.

02

Automate high-volume patient conversations

Zeya handles booking, FAQ, reminders, and referral routing. Complex cases routed instantly to your team.

03

Continue seamlessly across channels

Voice starts the conversation. WhatsApp delivers confirmations and care instructions mid-call.

04

Sync back into your existing systems

Everything written back to your HIMS automatically. No manual entry.

Early Results

From our first deployments.

From our initial pilot partners across Singapore.

80%
Reduction in patient
response time
25%
Increase in confirmed
appointments
50%
Fewer last-minute
cancellations
7d
To go live. No system
replacement required.

Ready to see it in action?

Book a 30-minute demo. We will walk through your workflows and show you what Zeya Voice can do.

Book a Demo
Compatible With
Singapore SmartCMS Ecosystem
Enterprise Partner
SingHealth ALICE
Compliance
PDPA · HIPAA · ISO 27001
Languages
EN · 普通话 · BM · தமிழ்