# Zeya for specialist clinics: ortho, ENT, eye, O&G and more > Referral intake, complex scheduling rules, an AI receptionist and pre- and post-procedure messages for orthopaedic, ENT, eye, O&G, paediatric and dermatology specialists. URL: https://zeya.health/solutions/specialists/ Last updated: 2026-10-04 ## Handles your scheduling rules, not just your calendar. Specialist bookings are rarely simple: the right appointment type, the right doctor, a referral letter, insurance paperwork and fasting instructions. Zeya captures the referral, applies your booking rules, answers every call and keeps patients prepared before and after their procedure. - [Book a demo](https://zeya.health/book-a-demo/) - [Get pricing](https://zeya.health/get-pricing/) ## Early results - **−80%** patient response time (Voice pilot partners, Singapore) - **+25%** confirmed appointments (Voice pilot partners) - **−50%** last-minute cancellations (Voice pilot partners) - **+18%** booking conversion rate _Voice pilot partners in Singapore, and Heartland Rehab, a physiotherapy practice. We'll publish specialist-clinic case studies as they are completed._ ## What specialist clinics automate with Zeya ### From referral letter to booked appointment - For: Clinics that see patients on referral - Problem: Referral letters arrive by email and on paper, and someone retypes each one before the patient can be booked. - What Zeya does: Lens reads the referral letter and turns it into structured fields: patient details, referring doctor and reason for referral. Text or Voice Agents then contact the patient to book the right appointment type. ### Your scheduling rules, applied every time - For: Clinics with several appointment types and doctors - Problem: New patients land in follow-up slots, procedures are booked without a referral, or the patient sees the wrong doctor. - What Zeya does: You set the rules: appointment type and length, which doctor takes which kind of appointment, whether a referral is needed. Text and Voice Agents follow them on every booking and pass exceptions to your team. ### An AI receptionist during clinic hours and after - For: Clinics where nurses and coordinators answer the phone - Problem: Calls go unanswered during clinic, and patients call twice or not at all. - What Zeya does: Voice Agents answer every call in English, Mandarin, Malay, Tamil and Singlish, book or reschedule, and send the confirmation on WhatsApp before the call ends. - Result: −80% patient response time (Voice pilot partners, Singapore) ### Pre-procedure instructions - For: Clinics doing scopes, injections, minor procedures and eye surgery - Problem: Patients arrive without fasting or without their documents, and the slot is lost. - What Zeya does: Engine sends your instructions at the times you set before the procedure, asks the patient to confirm they've read them, and alerts your team if they don't reply. ### Post-op check-ins - For: Orthopaedic, eye and day-surgery practices - Problem: Patients go home with questions, and your nurses spend the next day returning calls. - What Zeya does: Engine or Voice Agents check in at the intervals you set, using your scripted questions. Any reply that needs a clinician goes to your nurse straight away with the conversation. Zeya doesn't assess symptoms. ### Insurance and claims paperwork - For: Clinics working with insurers and claims administrators - Problem: Staff chase documents, fill in forms and follow up pending claims by hand. - What Zeya does: Engine runs your claims checklist: it collects documents from the patient, Lens extracts the details, and pending claims are followed up on schedule. - Result: Insurance claims automation claim preparation, submission and follow-up ## Our closest published case study - [Heartland Rehab case study: +18% booking conversion](https://zeya.health/customers/heartland-rehab/): Physiotherapy, Singapore. +18% booking conversion rate; +7% first-contact resolution rate; 24/7 patient enquiry coverage ## Works with your practice system - Acuity (Online booking; SG, MY, AU) - Cliniko (Allied-health practice management; AU, SG, MY) - Dr Assist (Clinic management system (XHealth International); MY) - Google Calendar (Calendar and video consultations; SG, MY, AU, VN, PH, ID, KH) - Plato (Clinic EMR; SG, MY) - SGiMED (Clinic EMR; SG) ## Call it with your trickiest booking - Book a demo: https://zeya.health/book-a-demo/ ## Security and compliance - Administrative automation only. Zeya routes and escalates; it never diagnoses or gives medical advice. - Every conversation is logged, with human handover and escalation rules you control. - SingHealth ALICE innovation partner. - Encryption, strict access controls and full audit logging. - Zeya is built to comply with Singapore's and Malaysia's Personal Data Protection Acts (PDPA), the Australian Privacy Act, GDPR, and HIPAA. Its security controls align with ISO 27001 and SOC 2. - Data is hosted in Singapore, Vietnam, and Australia. Hosting in other regions is available on request. - Details: https://zeya.health/trust/ ## Frequently asked questions ### Can Zeya decide which doctor a patient should see? Zeya routes on the administrative rules you set: appointment type, referral, insurer and each doctor's availability. It doesn't assess symptoms or decide clinical urgency. Those questions go to your team. ### Does Zeya read referral letters? Yes. Lens turns emailed and scanned referral letters and forms into structured data in your system, so staff check rather than retype. [See Lens](/platform/lens/). ### Can it handle insurance and claims administrators? Yes. Engine collects the documents each insurer needs, prepares the claim and follows up pending claims on a schedule you set. ### Which languages do Voice Agents speak? English, Mandarin, Malay, Tamil and Singlish, detected automatically. ### Do you have case studies from specialist clinics? Not yet published. Our closest is [Heartland Rehab](/customers/heartland-rehab/), a physiotherapy practice. On a demo we can walk you through results from Voice Agent pilots. ### How quickly can we go live? Converse goes live in 48 hours; Voice Agents in 7 days. ## Show us your booking rules 30 minutes. Bring your appointment types and referral process, and we'll show you how Zeya applies them.