# Physiotherapy clinic software: fill the diary

> Physio software that answers enquiries 24/7, books into your EMR, and brings patients back to finish their course. Proven at EDGE Healthcare and Heartland Rehab.

URL: https://zeya.health/solutions/physio/  
Last updated: 2026-10-04

## Fill the diary from your own patient list.

Patients message after work, call during your busiest sessions and drop off after two visits. Zeya answers every enquiry, books straight into your system, reminds and rebooks, and brings patients back to finish their course.

- [Book a demo](https://zeya.health/book-a-demo/)
- [Get pricing](https://zeya.health/get-pricing/)

## Results at physio and osteo practices in Singapore

- **+18%** booking conversion rate
- **−38%** average first response time (from 2.67 to 1.65 min)
- **40.7% → 52.7%** after-hours message coverage
- **100+ hours** staff time saved per week from reminder automations alone (customer quote)

_Heartland Rehab and EDGE Healthcare, Singapore. [See the case studies](/customers/) for the full results._

## What physio practices automate with Zeya

### Course-completion nudges
- For: Practices running treatment plans and packages
- Problem: Patients stop booking after two or three sessions, and the plan never finishes.
- What Zeya does: When a patient's next session isn't booked within the window you set, Zeya sends a WhatsApp nudge with available slots and books the reply.

### After-hours booking
- For: Every practice
- Problem: Enquiries sent in the evening wait until morning, and the patient books elsewhere.
- What Zeya does: Zeya answers and books 24/7 in your EMR, with handover to your team for anything clinical.
- Result: +18% booking conversion rate

### Reminders that rebook
- For: Busy front desks
- Problem: Late cancellations leave gaps you can't fill.
- What Zeya does: Reminders ask patients to confirm or reschedule. A "no" gets new slots straight away, and freed slots go to your waitlist.
- Result: 21.6% → 19.5% late-cancellation rate (about 10% fewer)

### An AI receptionist during sessions
- For: Practices where clinicians answer the phone
- Problem: Calls go unanswered while everyone is treating.
- What Zeya does: Zeya's AI receptionist answers every call, books or reschedules appointments, and sends the confirmation on WhatsApp before the call ends.

### Recall lapsed patients
- For: Practices with a long patient list
- Problem: Former patients with recurring conditions never hear from you again.
- What Zeya does: Zeya reads visit history from your EMR and reaches out to patients who are due, with one-tap rebooking.

### One inbox across clinics
- For: Multi-clinic physio groups
- Problem: Each branch runs its own phone and WhatsApp.
- What Zeya does: Zeya routes every conversation to the right branch and shows response times by location.
- Result: −38% average first response time (from 2.67 to 1.65 min)

## Physio and osteo practices on Zeya

- [EDGE Healthcare case study: 38% shorter response times](https://zeya.health/customers/edge-healthcare/): Physiotherapy & osteopathy, multi-clinic, Singapore. −38% average first response time (from 2.67 to 1.65 min); 21.6% → 19.5% late-cancellation rate (about 10% fewer); 40.7% → 52.7% after-hours message coverage
- [Heartland Rehab case study: +18% booking conversion](https://zeya.health/customers/heartland-rehab/): Physiotherapy, Singapore. +18% booking conversion rate; +7% first-contact resolution rate; 24/7 patient enquiry coverage

## Works with your practice system

- Acuity (Online booking; SG, MY, AU)
- Cliniko (Allied-health practice management; AU, SG, MY)
- Google Calendar (Calendar and video consultations; SG, MY, AU, VN, PH, ID, KH)
- Plato (Clinic EMR; SG, MY)
- Zanda (Allied-health practice management; AU, SG)

## Hear what your patients will hear

- Book a demo: https://zeya.health/book-a-demo/

## Frequently asked questions

### Does Zeya work with Cliniko?

Yes. Zeya integrates with Cliniko, Zanda, Halaxy, Plato, and other EMRs. [See all integrations](/integrations/).

### Can patients book a specific physiotherapist?

Yes. Zeya books against your clinicians' availability in your EMR and applies the booking rules you set.

### Does the AI give clinical advice?

No. Zeya handles administrative conversations such as booking, rescheduling, prices, and preparation. Zeya hands clinical questions to your team.

### How quickly can we go live?

Zeya Converse, with WhatsApp, Instagram, Facebook, and email in one inbox, is live in 48 hours. Zeya Voice, the AI receptionist, is live in 7 days.

### What does physiotherapy clinic software do?

It handles the admin around treatment: answering enquiries, booking, reminders, and recalls. Zeya does this on WhatsApp and the phone, and books straight into your EMR.

### Will Zeya replace my front desk?

No. Zeya picks up the calls and messages that arrive mid-session and after hours, so your team spends more of the day with patients.

### Is patient data secure?

Zeya is built to comply with Singapore's and Malaysia's Personal Data Protection Acts (PDPA), the Australian Privacy Act, GDPR, and HIPAA. Its security controls align with ISO 27001 and SOC 2.

## See Zeya on your practice's workflows