# Zeya for clinics serving international patients > Reply to overseas patients across time zones, qualify enquiries and hand them to your coordinators. For clinics and hospitals serving medical travellers in Korea, Japan, Singapore and Malaysia. URL: https://zeya.health/solutions/international-patients/ Last updated: 2026-10-04 ## Answer overseas patients in their time zone, before another clinic does. International enquiries arrive overnight, in several languages, on apps your team doesn't watch. Zeya replies straight away in the patient's language, collects what your coordinators need and hands over an enquiry that's ready to book. - [Book a demo](https://zeya.health/book-a-demo/) - [Get pricing](https://zeya.health/get-pricing/) ## The demand - **2.01M** foreign patients treated in Korea in 2025 (62.9% for dermatology) - **32.5%** of Japanese patients say LINE is the most convenient way to contact a clinic (phone: 24.8%) _Market data, not Zeya results. Sources: Korea Biomedical Review (foreign patients in Korea, 2025); Medical Reserve survey of Japanese patients (Nov 2024)._ ## What international patient teams automate with Zeya ### Replies in the patient's language - For: Clinics with patients from several countries - Problem: Coordinators paste messages into translation apps, and replies take hours. - What Zeya does: Text Agents reply in the patient's language, including Chinese, Russian, Japanese, English and more, and your coordinators see every conversation in one inbox. ### Answers across time zones - For: Clinics that receive enquiries overnight - Problem: A patient abroad messages at 2am your time and books with whichever clinic replies first. - What Zeya does: Text Agents answer 24/7, share your approved prices and packages, and keep the conversation going until your coordinators start work. - Result: −54% average after-hours response time ### Qualified enquiries, handed to your coordinators - For: International patient coordinators - Problem: Coordinators spend the day on enquiries that were never going to travel. - What Zeya does: The AI asks for travel dates, the treatment or doctor the patient is asking about, their preferred language and contact details, then hands the enquiry to the right coordinator with the full conversation. ### Multilingual phone calls - For: Clinics in Singapore and Malaysia - Problem: Overseas patients and their families call with questions your front desk can't answer in their language. - What Zeya does: Voice Agents answer in English, Mandarin, Malay, Tamil and Singlish, detected automatically, book or reschedule, and send the confirmation on WhatsApp before the call ends. ### Ready before they fly - For: Clinics booking patients from abroad - Problem: Patients land without the right documents, unsure where to go or how to prepare. - What Zeya does: Engine sends appointment details, the clinic address, preparation instructions and what to bring, at the times you set before the trip. ### Follow-up after they fly home - For: Aesthetics, dermatology and surgical clinics - Problem: Once patients are home, questions after treatment come in at odd hours and get missed. - What Zeya does: Engine checks in after treatment at the intervals you set. Any reply that needs a clinician goes to your team straight away. Zeya doesn't assess symptoms. ### Know which markets bring patients - For: Clinics marketing abroad - Problem: You spend on overseas campaigns and agents without knowing which ones produce visits. - What Zeya does: Every enquiry keeps its source. Analytics follows it to booking, attended visit and revenue, by campaign, channel and country. ## Channels Patients keep using the apps they already have. Your coordinators work from one inbox. - WhatsApp: existing clinic number, official WhatsApp Business - Instagram: DMs - Facebook Messenger: page messages - Email: shared inbox - Phone calls: via Zeya Voice Agents - LINE: key for Japan, and for Japanese patients in Korea - WeChat: Chinese patients (Korea, Japan, Singapore medical tourism) - KakaoTalk: key for Korea ## Clinics in Korea and Japan - **[Clinics in Korea](https://zeya.health/kr/)**: Dermatology and plastic-surgery clinics serving foreign patients. - **[Clinics in Japan](https://zeya.health/jp/)**: Aesthetics and dermatology clinics and chains. ## Works with your clinic system - Cliniko (Allied-health practice management; AU, SG, MY) - Google Calendar (Calendar and video consultations; SG, MY, AU, VN, PH, ID, KH) - Phorest (Aesthetics and salon software; SG, MY, AU) - Plato (Clinic EMR; SG, MY) - SGiMED (Clinic EMR; SG) ## Security and compliance - Administrative conversations only. Zeya never diagnoses or gives medical advice; clinical questions go to your doctors. - Encryption, strict access controls and full audit logging. - Zeya is built to comply with Singapore's and Malaysia's Personal Data Protection Acts (PDPA), the Australian Privacy Act, GDPR, and HIPAA. Its security controls align with ISO 27001 and SOC 2. - Data is hosted in Singapore, Vietnam, and Australia. Hosting in other regions is available on request. - Details: https://zeya.health/trust/ ## Frequently asked questions ### Which languages can the AI reply in? Text Agents reply in the patient's language, including Chinese, Russian, Japanese, English and more. Voice Agents speak English, Mandarin, Malay, Tamil and Singlish. ### Can patients reach us on LINE, WeChat or KakaoTalk? WhatsApp, Instagram, Facebook Messenger and email are supported today, plus phone calls through Voice Agents. If your patients mainly use another app, ask us about it for your clinic. ### Does the AI give medical opinions to overseas patients? No. Zeya handles administrative questions such as availability, prices, travel dates and preparation. Questions about suitability or medical history go to your doctors. ### Can the AI quote prices? Yes, from the price list and packages you approve. ### How quickly can we go live? Converse goes live in 48 hours; Voice Agents in 7 days. ## Show us your international enquiries 30 minutes. Bring a week of overseas messages and we'll show you how Zeya would have handled them.