# Zeya for multi-location clinic groups

> One inbox routed by branch, central call handling, rosters across sites, one data layer across mixed EMRs and every branch's numbers side by side. Used by EDGE Healthcare and Elite Dental Group.

URL: https://zeya.health/solutions/groups/  
Last updated: 2026-10-04

## Run every branch from one front office.

Each branch has its own phone, its own WhatsApp number, its own roster and sometimes its own EMR. Head office sees none of it until month end. Zeya puts every conversation in one inbox routed by branch, answers calls centrally, rosters clinicians across sites and shows every branch's numbers side by side.

- [Book a demo](https://zeya.health/book-a-demo/)
- [Get pricing](https://zeya.health/get-pricing/)

## Results at a multi-clinic group

- **−38%** average first response time (from 2.67 to 1.65 min)
- **17.2% → 11.8%** messages unanswered for more than 1 hour
- **40.7% → 52.7%** after-hours message coverage
- **100+ hours** staff time saved per week from reminder automations alone (customer quote)

_EDGE Healthcare, a multi-clinic physiotherapy and osteopathy group in Singapore. [Read the case study](/customers/edge-healthcare/)._

## What clinic groups run on Zeya

### One inbox, routed by branch
- For: Groups with a number per branch, or a central team
- Problem: Patients message the wrong branch and get passed around, and nobody owns the reply.
- What Zeya does: Converse brings every branch's WhatsApp, Instagram, Facebook and email into one inbox. Rules route each conversation to the right branch, and permissions let each team see its own.
- Result: −38% average first response time (from 2.67 to 1.65 min)

### Branch analytics and benchmarking
- For: COOs, operations leads and group owners
- Problem: You can't compare response times, conversion or no-shows across branches until someone builds a spreadsheet.
- What Zeya does: Analytics shows each branch and clinician side by side: response time, booking conversion, no-shows, utilisation and revenue, with dashboards built around your own KPIs.

### Marketing results by branch
- For: Groups running ads for several locations
- Problem: Ad spend is set centrally, but nobody can say which branch it filled.
- What Zeya does: Every enquiry keeps its source. Analytics follows it from ad to booking, attended visit and revenue, for each campaign and each branch.

### Rosters across sites
- For: Groups that share clinicians between locations
- Problem: Rosters live in spreadsheets and chat groups. A sick call leaves a branch uncovered, and patients aren't told.
- What Zeya does: Tempo rosters clinicians and rooms across every site. When the roster changes, bookable slots update and Zeya's agents contact affected patients to reschedule.

### One data layer across mixed EMRs
- For: Groups that grew by acquisition
- Problem: Branches run different systems, so there's no single view of patients or performance.
- What Zeya does: Digital Twin connects to each branch's EMR and gives every Zeya module, and your reports, one consistent view of patients, bookings and visits.

### Central call handling
- For: Groups with a central booking line or overloaded branch phones
- Problem: Calls ring out at a busy branch while another site is quiet.
- What Zeya does: Voice Agents answer every branch's calls, book into the right location's diary and hand over to the right team when a person is needed.
- Result: +25% confirmed appointments (Voice pilot partners)

### The same workflows at every branch
- For: Groups standardising operations
- Problem: Each branch sends its own reminders in its own way, and results vary.
- What Zeya does: Engine runs the same reminders, recalls and follow-ups everywhere, with each branch's own details, and sends scheduled reports to branch managers and head office.
- Result: 21.6% → 19.5% late-cancellation rate (about 10% fewer)

## Clinic groups on Zeya

- [EDGE Healthcare case study: 38% shorter response times](https://zeya.health/customers/edge-healthcare/): Physiotherapy & osteopathy, multi-clinic, Singapore. −38% average first response time (from 2.67 to 1.65 min); 21.6% → 19.5% late-cancellation rate (about 10% fewer); 40.7% → 52.7% after-hours message coverage

## What group founders say

> "With just the reminder automations, we saved over 100 hours of staff time per week. I cannot imagine running the clinic without it."  
> Aman Bancil, Founder, EDGE Healthcare

> "In healthcare, patient experience cannot be compromised. Zeya helped us reduce front-desk workload, respond faster, and automate repetitive communication, all while keeping our team in full control."  
> Dr. Gerald Tan, Founder, Elite Dental Group

## One platform across every branch's system

Different EMRs at different branches? Digital Twin connects to each one.

- Acuity (Online booking; SG, MY, AU)
- AoiKumo (Clinic management (aesthetics, GP, dental); MY, SG)
- Best Practice (GP and specialist practice management; AU)
- Cliniko (Allied-health practice management; AU, SG, MY)
- Dr Assist (Clinic management system (XHealth International); MY)
- DrPartners (Dental clinic app; MY)
- Epic (Hospital EHR; SG)
- Google Calendar (Calendar and video consultations; SG, MY, AU, VN, PH, ID, KH)
- Halaxy (Allied-health practice management; AU)
- Kumodent (Dental practice management; MY)
- Phorest (Aesthetics and salon software; SG, MY, AU)
- Plato (Clinic EMR; SG, MY)
- SGiMED (Clinic EMR; SG)
- Zanda (Allied-health practice management; AU, SG)

## Security and compliance

- Role-based access by branch, with a record of who replied to each patient and when.
- Encryption, strict access controls and full audit logging.
- Data processing agreement available.
- Zeya is built to comply with Singapore's and Malaysia's Personal Data Protection Acts (PDPA), the Australian Privacy Act, GDPR, and HIPAA. Its security controls align with ISO 27001 and SOC 2.
- Data is hosted in Singapore, Vietnam, and Australia. Hosting in other regions is available on request.
- Details: https://zeya.health/trust/

## Frequently asked questions

### Can each branch keep its own WhatsApp number?

Yes. Zeya works with your existing clinic numbers and routes every conversation to the right branch.

### Our branches use different EMRs. Does that work?

Yes. Digital Twin connects to each branch's system and gives every Zeya module one view of your patients and bookings. [See all integrations](/integrations/).

### Can head office see how each branch is doing?

Yes. Analytics shows response times, bookings, no-shows, utilisation and revenue by branch and by clinician, and can send scheduled reports to each manager.

### Can we start with one branch?

Yes. You can start with one module at one branch and roll out from there.

### How is pricing worked out for a group?

It depends on your modules, channels and number of locations. We share it after a short qualification chat. [Get pricing](/get-pricing/).

## See your group's front office in one view

30 minutes with your operations lead. We'll map your branches, systems and reporting, and show you what Zeya would change first.