# Zeya Voice Agents: AI medical receptionist

> Zeya's AI phone receptionist for clinics and hospitals answers and makes patient calls, books into your EMR or HIMS, and confirms on WhatsApp before the call ends.

URL: https://zeya.health/platform/voice-agents/  
Last updated: 2026-10-04

## An AI receptionist for patient calls, day and night.

Zeya's AI receptionist answers inbound calls, makes outbound calls, and books appointments directly into your EMR or hospital information management system. Your team takes only the calls that need a person.

- Speaks English, Mandarin, Malay, Tamil, and many more languages
- Confirmation and instructions sent on WhatsApp during the call
- Live in 7 days, with no system replacement

- [Book a demo](https://zeya.health/book-a-demo/)
- [Get pricing](https://zeya.health/get-pricing/)

## Early results from our first deployments

- **−80%** patient response time (Voice pilot partners, Singapore)
- **+25%** confirmed appointments (Voice pilot partners)
- **−50%** last-minute cancellations (Voice pilot partners)
- **7 days** to go live with Voice Agents

_Voice pilot partners, Singapore. Individual results vary._

## Every call answered, day and night. Your diary fills while you treat patients.

Calls come in before opening, over lunch and after the front desk has gone home. The AI receptionist answers every call straight away and books into your EMR. Your team takes only the calls that need a person.

## A natural conversation in the patient's language

A voice agent that talks the way your patients do, including in Singlish. It books, reschedules
and answers questions in real time, and hands anything it shouldn't handle to your team.

## Answers the call. Makes the call. Finishes the job.

- **Inbound**: Every call answered straight away, day and night, with no hold music.
  - Booking, rescheduling and cancellations
  - Prices, packages, directions and preparation
  - Insurance, billing and referral calls routed to the right team
- **Outbound**: The calls your team knows it should make but has no time for.
  - Recalls and reactivation of lapsed patients
  - Appointment confirmations and reminders
  - Screening outreach and post-discharge check-ins
- **After the call**: Nothing to type up. The patient has what they need before they hang up.
  - Booking confirmation and pre-visit instructions on WhatsApp
  - Consent forms, payment links and discharge guidance
  - Bookings and call outcomes written back to your EMR or HIMS

## What clinics and hospitals use Voice Agents for

### Lunch-hour, after-hours and overflow calls
- For: Physio, dental, aesthetics and allied-health practices
- Problem: Calls ring out while clinicians are treating and the front desk is busy. Callers who can't get through may book elsewhere.
- What Zeya does: The AI receptionist answers every call, books into your EMR and sends the confirmation on WhatsApp. Each call and its outcome appear in your Converse inbox.
- Result: −80% patient response time (Voice pilot partners, Singapore)

### Specialist scheduling rules and referral details
- For: Orthopaedic, ENT, eye and other specialist clinics
- Problem: Booking a specialist means more than finding a free slot: the right appointment type, the right doctor, a referral and preparation.
- What Zeya does: The agent applies your scheduling rules, asks for the referral details you need, books the right appointment type and sends preparation instructions on WhatsApp.

### Send confirmation on WhatsApp before the call ends
- For: Every clinic
- Problem: Phone tag and hold times, then patients forget what was agreed.
- What Zeya does: The agent books, reschedules or cancels in real time. The confirmation, address and what to bring arrive on WhatsApp before the patient hangs up.
- Result: +25% confirmed appointments (Voice pilot partners)

### Prices and packages, with the price list on WhatsApp
- For: Aesthetics and dermatology clinics
- Problem: Callers want prices before they book, and sending price lists during calls adds to your front desk's workload.
- What Zeya does: The agent answers from your approved price list, sends it to the caller on WhatsApp and offers a consultation slot.

### Confirmation calls that protect high-value slots
- For: Specialist clinics and hospital outpatient departments
- Problem: Long or costly appointments are lost when patients don't confirm, and some patients ignore texts.
- What Zeya does: The agent calls to confirm, reschedules on the call if needed and releases the slot early so it can be filled.
- Result: −50% last-minute cancellations (Voice pilot partners)

### Post-op and post-discharge check-in calls
- For: Orthopaedic clinics, day surgery and hospitals
- Problem: Patients go home with questions, and nurses don't have time to call everyone.
- What Zeya does: Scripted calls ask the questions your clinical team sets. Any answer that needs attention is escalated to a nurse or the care team straight away. The agent doesn't give medical advice.

### Recalls, screening and vaccination outreach
- For: Dental, physio and eye clinics, and clinics running preventive-care programmes such as Healthier SG
- Problem: Enrolled patients are due for their annual check-in or vaccination, and nobody has time to call them all.
- What Zeya does: The agent calls each patient in their language, books the slot and sends what to bring on WhatsApp during the call. Every outcome is recorded.

### Hospital call-centre automation
- For: Hospitals
- Problem: Patients queue for routine requests while agents handle complex calls.
- What Zeya does: The agent handles routine booking, rescheduling and directions across departments, and routes insurance, billing and referral calls to the right team.

## Example: an outbound annual check-in call

*Illustration of a Healthier SG annual check-in outreach call.*

- **Zeya Voice:** Good morning, may I speak with Mdm Tan? This is Zeya calling from your enrolled Healthier SG clinic. We'd like to schedule your annual health check-in.
- **Patient:** Oh ya, I been meaning to go. Very busy lah lately.
- **Zeya Voice:** No worries, we can find a time that works. We have Wednesday morning or Friday afternoon this week.
- **Patient:** Wednesday morning can.
- **Zeya Voice:** Confirmed. I'm sending the details to your WhatsApp now. See you Wednesday, Mdm Tan.

During the call, the patient receives the confirmed time on WhatsApp, with what to bring: NRIC,
the last Health Plan summary and any regular medication.

## Hear it work

Call the AI receptionist yourself, or book a demo to hear example calls, such as an annual flu vaccination recall and a specialist referral booking.

- Book a demo: https://zeya.health/book-a-demo/

## Live in 7 days

No system replacement. Start with one line, branch or department and expand from there.

1. **Connect your existing systems**: Connect your phone lines, EMR or HIMS, and scheduling tools. No new hardware.
2. **Set your call flows with us**: Your dedicated team maps which calls the agent handles (booking, FAQs, reminders, referral routing) and which go straight to your team.
3. **Run voice and WhatsApp together**: The agent handles the conversation. WhatsApp carries what the patient needs during the call.
4. **Save bookings and call outcomes to your connected system**: Bookings and call outcomes go back into your EMR or HIMS. No manual entry.

## Connects to your clinical and scheduling systems

- Acuity (Online booking; SG, MY, AU)
- AoiKumo (Clinic management (aesthetics, GP, dental); MY, SG)
- Best Practice (GP and specialist practice management; AU)
- Cliniko (Allied-health practice management; AU, SG, MY)
- Dr Assist (Clinic management system (XHealth International); MY)
- DrPartners (Dental clinic app; MY)
- Epic (Hospital EHR; SG)
- Google Calendar (Calendar and video consultations; SG, MY, AU, VN, PH, ID, KH)
- Halaxy (Allied-health practice management; AU)
- Kumodent (Dental practice management; MY)
- Phorest (Aesthetics and salon software; SG, MY, AU)
- Plato (Clinic EMR; SG, MY)
- SGiMED (Clinic EMR; SG)
- Zanda (Allied-health practice management; AU, SG)

## Security and compliance

- Voice Agents handle administrative calls. They never present themselves as a clinician and don't give medical advice.
- Complex calls, and anything your escalation rules flag, are routed to your team.
- Outbound calls follow local telemarketing rules in each market, including Australia. Calling hours and opt-outs are set with you.
- Australia: from 10 December 2026, privacy policies must disclose automated decision-making. Ask us for a plain description of what the agent does to include in yours.
- Compatible with Singapore's SmartCMS ecosystem. Innovation partner: SingHealth ALICE.
- Zeya is built to comply with Singapore's and Malaysia's Personal Data Protection Acts (PDPA), the Australian Privacy Act, GDPR, and HIPAA. Its security controls align with ISO 27001 and SOC 2.
- Data is hosted in Singapore, Vietnam, and Australia. Hosting in other regions is available on request.
- Details: https://zeya.health/trust/

## Frequently asked questions

### Which languages does it speak?

English, Mandarin, Malay, Tamil and Singlish, detected automatically. Other languages, including Vietnamese, Bahasa Indonesia, Filipino, Korean, Japanese, depend on your market. Ask us about yours.

### Can patients reach a person?

Yes. Zeya Voice routes complex calls, and anything your escalation rules flag, to your team. You decide which calls the agent handles and which go straight to staff.

### Will Zeya replace my front desk?

No. Zeya takes the routine calls, so your team takes only the ones that need a person and spends more of the day with patients.

### Does the AI receptionist give medical advice?

No. It handles administrative calls: booking, rescheduling, prices, directions, and preparation. Zeya does not diagnose or give medical advice. Clinical questions and urgent concerns follow the escalation rules you set with your clinical team.

### Can it make outbound calls?

Yes: recalls, confirmations, screening outreach, and post-discharge check-ins. Outbound calls follow local telemarketing rules, including in Australia, and calling hours and opt-outs are set with you.

### How long does setup take, and do we need a new phone system?

Zeya Voice, the AI receptionist, is live in 7 days on your existing phone lines, with no system replacement. Your dedicated team maps your call flows with you.

### Is patient data secure?

Zeya is built to comply with Singapore's and Malaysia's Personal Data Protection Acts (PDPA), the Australian Privacy Act, GDPR, and HIPAA. Its security controls align with ISO 27001 and SOC 2.

### How much does it cost?

Pricing depends on call volume, modules, and number of locations. We share it after a short call. [Get pricing](/get-pricing/).

### What is an AI medical receptionist?

It answers your clinic's phone calls, books and reschedules appointments in real time, and passes calls that need a person to your team. Zeya sends the patient a confirmation on WhatsApp during the call.

## Give every caller an answer, day and night