# Zeya Text Agents: AI that answers and books patients in chat

> Zeya Text Agents answer patient questions, qualify enquiries and book into your EMR on WhatsApp, Instagram and Facebook Messenger, 24/7. Reminders patients can act on, course and package nudges, and an immediate handover to your team for anything sensitive.

URL: https://zeya.health/platform/text-agents/  
Last updated: 2026-10-04

## Book patients while you sleep.

Text Agents answer questions about prices, packages and preparation, qualify the enquiry and book straight into your EMR on WhatsApp, Instagram and Facebook Messenger, at any hour. When a conversation needs a person, the agent stops and hands it to your team with the full history.

- Answers from your own services, prices and policies, which you approve
- Books, reschedules and cancels in your EMR
- Sends side effects, complaints and refund requests straight to your staff

- [Book a demo](https://zeya.health/book-a-demo/)
- [Get pricing](https://zeya.health/get-pricing/)

## What clinics see

- **−54%** average after-hours response time
- **2x** confirmed bookings
- **+18%** booking conversion rate

_Sculpt Aesthetics (aesthetics, Australia) and Heartland Rehab (physiotherapy, Singapore). [Read the case studies](/customers/)._

## Patients book after hours. You open to a full diary.

Patients often reach out when the front desk has gone home: late at night, before work, at the weekend. Text Agents reply and book straight into your EMR, so the day starts with confirmed appointments, not a backlog of unanswered messages.

- **+92%** after-hours coverage (average across partners)
- **Under 15 seconds** average response time (average across partners)

## What clinics use Text Agents for

### Course-completion nudges
- For: Physiotherapy, osteopathy and rehab practices
- Problem: Patients stop booking after two or three sessions, and the treatment plan never finishes.
- What Zeya does: When a patient's next session isn't booked within the window you set, the agent sends a WhatsApp message with open slots and books the reply. Your clinicians decide the plan; the agent keeps patients on it.

### Package top-ups and expiry reminders
- For: Aesthetics and dermatology clinics
- Problem: Patients leave credits unused, and the package ends without a next one.
- What Zeya does: The agent reminds patients before their last sessions and before credits expire, answers questions about the next package and books the appointment. Offers of a new package only go to patients who have opted in to promotional messages.

### 24/7 booking, written into your EMR
- For: Aesthetics, dental, physio and specialist clinics
- Problem: Enquiries that arrive in the evening wait until morning, and the patient books somewhere else.
- What Zeya does: The agent checks real availability in your EMR, offers slots, applies your booking rules and confirms the appointment in the same chat, at any hour.
- Result: +18% booking conversion rate

### Qualify and route every enquiry
- For: Aesthetics, dermatology, dental and specialist clinics
- Problem: Consultants spend time on chats that never become bookings, and patients book the wrong appointment type or clinician.
- What Zeya does: The agent asks the questions you set (treatment of interest, preferred date, branch, referral) and books the right appointment type with the right clinician. Consultations get a short summary for your consultant. These are administrative questions only.
- Result: 2x confirmed bookings

### Answer price, package and preparation questions
- For: Aesthetics, dental and specialist clinics
- Problem: The front desk answers the same questions about prices, packages, fasting and parking all day.
- What Zeya does: The agent answers from a knowledge base you approve: your services, prices, preparation instructions and policies. If the answer isn't there, the conversation goes to your team.
- Result: 2x resolution rate

### Reminders patients can act on
- For: Every clinic
- Problem: A reminder that only says "see you tomorrow" doesn't stop a no-show.
- What Zeya does: Reminders ask the patient to confirm, reschedule or cancel. A reschedule gets new slots in the same chat, and the freed slot can go to your waitlist.
- Result: +30% of cancellations converted to reschedules

### Sensitive topics go straight to a person
- For: Aesthetics clinics, and every clinic that cares about trust
- Problem: A patient reporting a side effect or making a complaint should never get an automated reply.
- What Zeya does: When a patient mentions a side effect, a complication, a refund or a complaint, the agent stops replying, tells the patient a team member will respond, and alerts your staff with the full conversation. You choose the topics and who gets alerted.

### Intake forms before the visit
- For: Specialist clinics, day surgery and hospitals
- Problem: Patients fill in paper forms in the waiting room, and staff retype them into the EMR.
- What Zeya does: The agent sends intake and medical-history forms in the chat before the visit and saves the answers to the patient record. Post-visit surveys work the same way. Paper forms that still arrive can go through Lens.

### Reply in the patient's language
- For: Clinics with international patients and multilingual communities
- Problem: Enquiries in another language wait until someone who speaks it is on shift.
- What Zeya does: The agent replies in the patient's language, so international patients get answers and bookings without waiting for a coordinator.

## How it works

Your dedicated team sets it up with you.

1. **Connect your channels and EMR**: We connect your WhatsApp number, Instagram and Facebook pages and your EMR, so the agent books against real availability.
2. **Build the knowledge base**: Your services, prices, packages, preparation instructions and booking rules. You approve what the agent can say.
3. **Set the handover rules**: Choose which topics go straight to staff, who is alerted, and when the agent stops replying.
4. **Go live and improve**: The agent works inside your Converse inbox, where your team can see every conversation and step in at any time. We review conversations with you and keep refining.

## Books straight into your EMR

- Acuity (Online booking; SG, MY, AU)
- AoiKumo (Clinic management (aesthetics, GP, dental); MY, SG)
- Best Practice (GP and specialist practice management; AU)
- Cliniko (Allied-health practice management; AU, SG, MY)
- Dr Assist (Clinic management system (XHealth International); MY)
- DrPartners (Dental clinic app; MY)
- Epic (Hospital EHR; SG)
- Google Calendar (Calendar and video consultations; SG, MY, AU, VN, PH, ID, KH)
- Halaxy (Allied-health practice management; AU)
- Kumodent (Dental practice management; MY)
- Phorest (Aesthetics and salon software; SG, MY, AU)
- Plato (Clinic EMR; SG, MY)
- SGiMED (Clinic EMR; SG)
- Zanda (Allied-health practice management; AU, SG)

## Message the agent yourself

Ask it about prices, opening hours or a booking, the way a patient would.

- Book a demo: https://zeya.health/book-a-demo/

## Security and compliance

- Text Agents handle administrative conversations only. They don't give medical advice.
- Answers come from the information you approve. Anything outside it goes to your team.
- Every AI reply sits in the shared inbox with the full conversation history.
- Official WhatsApp Business messaging on your own number.
- Zeya is built to comply with Singapore's and Malaysia's Personal Data Protection Acts (PDPA), the Australian Privacy Act, GDPR, and HIPAA. Its security controls align with ISO 27001 and SOC 2.
- Data is hosted in Singapore, Vietnam, and Australia. Hosting in other regions is available on request.
- Details: https://zeya.health/trust/

## Frequently asked questions

### Does the AI give medical advice?

No. Text Agents handle administrative conversations: booking, rescheduling, prices, packages, preparation and directions. Zeya does not diagnose or give medical advice. Clinical questions, and any topic you mark as sensitive, go to your team.

### What happens when the agent can't answer?

It tells the patient a team member will reply and hands the conversation to your team in the Converse inbox, with the full history. Nothing is dropped.

### Which channels do Text Agents work on?

WhatsApp, Instagram and Facebook Messenger, inside the same inbox as Converse. Ask us about other channels in your market.

### Can the agent book directly into our EMR?

Yes. It books, reschedules and cancels against real availability and applies the booking rules you set. Zeya works with Cliniko, Plato, SGiMED, Zanda, Phorest and other systems. [See all integrations](/integrations/).

### Which languages do Text Agents reply in?

Text Agents reply in the patient's language. Tell us which languages your patients use and we'll confirm coverage for your clinic.

### How much does it cost?

Pricing depends on your channels, modules and number of locations, and is shared after a short qualification chat. [Get pricing](/get-pricing/).

## Answer and book every enquiry, even after hours