# Zeya Converse: WhatsApp Team Inbox and More

> Zeya Converse: your WhatsApp team inbox, plus Instagram, Facebook, and email, in one place on your clinic's existing number. Live in 48 hours.

URL: https://zeya.health/platform/converse/  
Last updated: 2026-10-04

## Zeya Converse: one inbox for every patient conversation.

Patients message you on WhatsApp at 11pm, DM you on Instagram after an ad, and email a referral on Monday. Converse brings your patient conversations into one shared team inbox, so nothing is missed and nobody answers from a personal phone.

- Keep your existing WhatsApp number
- Assign, tag and route conversations by branch, service or clinician
- Live in 48 hours, with no migration

- [Book a demo](https://zeya.health/book-a-demo/)
- [Get pricing](https://zeya.health/get-pricing/)

## What clinics see

- **−38%** average first response time (from 2.67 to 1.65 min)
- **17.2% → 11.8%** messages unanswered for more than 1 hour
- **40.7% → 52.7%** after-hours message coverage

_EDGE Healthcare, a multi-clinic physiotherapy and osteopathy group in Singapore. [Read the EDGE Healthcare case study](/customers/edge-healthcare/)._

## Every patient message lands in one place. Your team shares the load.

Patients message you on WhatsApp, Instagram, Facebook and email, often all at once. Converse brings every conversation into one shared inbox, where it's assigned to someone on your team and tracked until it's resolved. Nothing waits on one person's phone.

- **Under 15 seconds** average response time (average across partners)

## The channels your patients already use

Patients keep messaging you where they are. Your team works from one place.

- WhatsApp: existing clinic number, official WhatsApp Business
- Instagram: DMs
- Facebook Messenger: page messages
- Email: shared inbox
- Phone calls: via Zeya Voice Agents
- Zalo (beta): Official Account (beta)
- Website chat: chat widget on the clinic website
- SMS: two-way SMS (key for Australia)
- Viber: key for the Philippines
- LINE: key for Japan, and for Japanese patients in Korea
- Telegram: key for Cambodia
- KakaoTalk: key for Korea
- WeChat: Chinese patients (Korea, Japan, Singapore medical tourism)

## What clinics use Converse for

### One inbox instead of five apps
- For: Aesthetics, dental and physio clinics
- Problem: DMs, WhatsApp chats and emails are spread across staff phones and laptops, so enquiries get missed.
- What Zeya does: Every channel lands in one shared queue. Conversations are assigned, tagged and tracked until they're resolved.
- Result: −38% average first response time (from 2.67 to 1.65 min)

### Get patient chats off personal phones
- For: Every clinic
- Problem: Staff answer patients from their own phones. History is lost when people leave, and it's a privacy risk.
- What Zeya does: Use the clinic's official WhatsApp number in a shared inbox with full history and an audit trail showing who replied and when.

### Route by branch, service or clinician
- For: Clinic groups
- Problem: A central team can't see what's happening at each branch, and patients get passed around.
- What Zeya does: Rules send each conversation to the right branch or team, with branch-level permissions.

### Follow up on missed calls
- For: Busy front desks
- Problem: Callers who can't get through may not call back.
- What Zeya does: Automatically follow up on missed calls with a message, or use Voice Agents to answer incoming calls.

### Know which ad brought each patient
- For: Clinics running Meta and Google ads
- Problem: Ad spend can't be tied to bookings.
- What Zeya does: Every conversation keeps its source (ad, post, website, referral), so Analytics can follow it to booking, visit and revenue.

### Hand the repetitive questions to AI
- For: Every clinic
- Problem: The front desk answers the same questions about pricing, location, and appointment preparation all day.
- What Zeya does: Text Agents answer and book inside the same inbox, and hand over to your team with the full conversation when a human is needed.

## Live in 48 hours

1. **Connect your channels and EMR** (Day 1): We connect your WhatsApp number, social accounts, email and EMR. No new number, no data migration.
2. **Map your workflows** (Day 1–2): Your dedicated team sets up routing, quick replies and handover rules with you.
3. **Go live** (Within 48 hours): Your team works from one inbox. We stay on to support and improve it.

## Connects to your EMR, practice-management, and booking tools

- Acuity (Online booking; SG, MY, AU)
- AoiKumo (Clinic management (aesthetics, GP, dental); MY, SG)
- Best Practice (GP and specialist practice management; AU)
- Cliniko (Allied-health practice management; AU, SG, MY)
- Dr Assist (Clinic management system (XHealth International); MY)
- DrPartners (Dental clinic app; MY)
- Epic (Hospital EHR; SG)
- Google Calendar (Calendar and video consultations; SG, MY, AU, VN, PH, ID, KH)
- Halaxy (Allied-health practice management; AU)
- Kumodent (Dental practice management; MY)
- Phorest (Aesthetics and salon software; SG, MY, AU)
- Plato (Clinic EMR; SG, MY)
- SGiMED (Clinic EMR; SG)
- Zanda (Allied-health practice management; AU, SG)

## Security and compliance

- Official WhatsApp Business messaging on your own number.
- Role-based access, conversation history and an audit trail of every reply.
- Zeya is built to comply with Singapore's and Malaysia's Personal Data Protection Acts (PDPA), the Australian Privacy Act, GDPR, and HIPAA. Its security controls align with ISO 27001 and SOC 2.
- Data is hosted in Singapore, Vietnam, and Australia. Hosting in other regions is available on request.
- Details: https://zeya.health/trust/

## Frequently asked questions

### Will we need to change our WhatsApp number?

No. Converse works with your existing clinic number. Patients keep contacting you the way they already do.

### Which channels does Converse support?

WhatsApp, Instagram, Facebook Messenger, email, LINE, WeChat, and KakaoTalk, plus phone calls through Voice Agents. Zalo is available in beta for clinics in Vietnam. Ask us about other channels in your market.

### Will Zeya replace my front desk?

No. Zeya takes the routine calls, messages, reminders, and rebookings, so your team spends more of the day with patients.

### Is Converse a chatbot?

No. Converse is the shared inbox your team works from. You can add Text Agents to answer and book automatically inside the same inbox, with handover to your team.

### How long does setup take?

Zeya Converse, with WhatsApp, Instagram, Facebook, and email in one inbox, is live in 48 hours. Your dedicated team maps your workflows and stays on after go-live.

### Is patient data secure?

Zeya is built to comply with Singapore's and Malaysia's Personal Data Protection Acts (PDPA), the Australian Privacy Act, GDPR, and HIPAA. Its security controls align with ISO 27001 and SOC 2.

### How much does it cost?

Pricing depends on your channels, modules, and number of locations. We share it after a short call. [Get pricing](/get-pricing/).

### Can our whole team share one WhatsApp number?

Yes. Converse puts your clinic's existing WhatsApp number into one shared inbox, so your team can assign, tag, and route conversations by branch, service, or clinician.

## Put every patient conversation in one place