# Zeya Malaysia: AI front office for clinics and hospitals > Zeya answers WhatsApp, Instagram, Facebook and phone enquiries for Malaysian aesthetic, dental and specialist clinics and for private hospitals' international patient desks, books appointments and runs follow-ups. Works with Plato, Dr Assist, Kumodent and DrPartners. URL: https://zeya.health/my/ Last updated: 2026-10-04 ## Every WhatsApp enquiry answered, booked and followed up. Aesthetic, dental and specialist clinics get most enquiries on WhatsApp and Instagram, many after hours. International patient desks coordinate travellers from Indonesia over WhatsApp, across shifts and phones. Zeya answers in the patient's language, collects what your team needs, books the appointment and follows up. - Works on your clinic's existing WhatsApp number - Voice Agents speak English, Mandarin, Malay, Tamil and Singlish - Converse live in 48 hours - [Book a demo](https://zeya.health/book-a-demo/) - [Get pricing](https://zeya.health/get-pricing/) ## What Malaysian clinics and hospitals automate with Zeya Indonesia is the largest source of medical travellers to Malaysia ([MHTC figures for 2025](https://macaubusiness.com/indonesian-healthcare-travel-to-malaysia-hits-record-rm2-2-billion-as-mhx-returns-to-yogyakarta/)). Each of those patients needs answers, documents and dates long before they arrive. ### International patient desk - For: Private hospitals' international patient centres - Problem: Patients from Indonesia send reports, questions and travel dates on WhatsApp at all hours, and coordinators lose track across phones and shifts. - What Zeya does: Converse puts every enquiry in one shared inbox. Text Agents reply in the patient's language, collect reports and travel dates, and route each case to the right coordinator or specialty. ### After-hours enquiries - For: Aesthetic and dermatology clinics - Problem: Enquiries from Instagram and WhatsApp ads arrive at night and wait until morning. - What Zeya does: Text Agents reply straight away, share the treatment information you've approved and book consultations into your calendar. - Result: −54% average after-hours response time ### Calls during clinic hours - For: Specialist clinics with busy phone lines - Problem: Calls ring out while the front desk is with patients. - What Zeya does: Voice Agents answer in English, Mandarin, Malay, Tamil and Singlish, book or reschedule, and send a WhatsApp confirmation before the call ends. ### Reports and documents before the visit - For: International patient desks and specialist clinics - Problem: Medical reports and referral letters arrive as photos and PDFs, and staff retype them. - What Zeya does: Lens turns reports and referral letters into structured data. Your team checks it before it goes into the patient record. ### Dental recalls and reminders - For: Dental clinics on DrPartners or Kumodent - Problem: Six-month check-ups slip, and late cancellations leave empty chairs. - What Zeya does: Engine reads appointments from DrPartners or Kumodent and sends reminders and recalls on WhatsApp. Patients who can't make it get new slots straight away. - Result: +30% of cancellations converted to reschedules ### Follow-ups after treatment - For: Aesthetic and specialist clinics - Problem: Patients finish a treatment and never book the next session or review. - What Zeya does: Engine sends follow-ups on WhatsApp at the intervals you set, using visit history from your clinic system, and books the patients who reply. ## Results at Zeya partners - **−54%** average after-hours response time - **+61%** new patients - **+30%** of cancellations converted to reschedules - **2M+** patient interactions on the platform _Sculpt Aesthetics is an aesthetics clinic in Australia. Averages are across Zeya partners; individual results vary._ ## Where Malaysian patients message you Patients keep using the apps they already use. Your team works from one inbox. - WhatsApp: existing clinic number, official WhatsApp Business - Instagram: DMs - Facebook Messenger: page messages - Email: shared inbox - Phone calls: via Zeya Voice Agents - Website chat: chat widget on the clinic website ## Works with your clinic system - Cliniko (Allied-health practice management; AU, SG, MY) - Dr Assist (Clinic management system (XHealth International); MY) - DrPartners (Dental clinic app; MY) - Kumodent (Dental practice management; MY) - Phorest (Aesthetics and salon software; SG, MY, AU) - Plato (Clinic EMR; SG, MY) Using another clinic, dental or hospital system? [Tell us which one](/company/contact/). See [all integrations](/integrations/). ## PDPA and patient data - Since June 2025, Malaysia's amended PDPA requires a data protection officer, breach notification and data portability ([Baker McKenzie summary](https://www.bakermckenzie.com/-/media/files/insight/publications/alerts/08/malaysia-public-consultation-on-the-personal-data-protection-regulations/malaysia-personal-data-protection-amendment-act-2024-to-come-into-force--ba.pdf)). Zeya keeps patient chats off staff phones and in one logged inbox, so you can see who replied, and when. - Patient conversations stay on your clinic's official WhatsApp number, with a full history. - Administrative automation only. Zeya never diagnoses or gives medical advice; clinical questions go to your team. - Zeya is built to comply with Singapore's and Malaysia's Personal Data Protection Acts (PDPA), the Australian Privacy Act, GDPR, and HIPAA. Its security controls align with ISO 27001 and SOC 2. - Data is hosted in Singapore, Vietnam, and Australia. Hosting in other regions is available on request. - Details: https://zeya.health/trust/ ## Results at Zeya clinics - [EDGE Healthcare case study: 38% shorter response times](https://zeya.health/customers/edge-healthcare/): Physiotherapy & osteopathy, multi-clinic, Singapore. −38% average first response time (from 2.67 to 1.65 min); 21.6% → 19.5% late-cancellation rate (about 10% fewer); 40.7% → 52.7% after-hours message coverage - [Sculpt Aesthetics case study: 2x confirmed bookings](https://zeya.health/customers/sculpt-clinic/): Aesthetics, Australia. −54% average after-hours response time; 2x confirmed bookings; +61% new patients ## Frequently asked questions ### Which clinic systems does Zeya work with in Malaysia? Plato, Dr Assist, Cliniko and Phorest, and for dental clinics Kumodent and DrPartners. Using another system? [Tell us which one](/company/contact/). ### Can Zeya reply to patients from Indonesia in Bahasa Indonesia? Text Agents reply in the patient's language. Voice Agents speak English, Mandarin, Malay, Tamil and Singlish. Ask us about voice calls in Bahasa Indonesia. ### Where is patient data stored? Data is hosted in Singapore, Vietnam, and Australia. Hosting in other regions is available on request. ### Is Zeya compliant with Malaysia's PDPA? Zeya is built to comply with Singapore's and Malaysia's Personal Data Protection Acts (PDPA), the Australian Privacy Act, GDPR, and HIPAA. Its security controls align with ISO 27001 and SOC 2. ### Does the AI give medical advice? No. Zeya handles administrative conversations such as enquiries, bookings, travel dates and documents. Clinical questions go to your team. ## See Zeya on your clinic's WhatsApp 30 minutes. We walk through your enquiry volumes, your channels and what you'd automate first.