# Zeya + Plato: AI front office for Plato clinics

> Connect Plato to Zeya for WhatsApp messaging, AI booking, reminders and recalls that read from and write back to Plato. Used by EDGE Healthcare and Heartland Rehab in Singapore.

URL: https://zeya.health/integrations/plato/  
Last updated: 2026-10-04

## Zeya for Plato clinics

Connect Plato and Zeya uses your appointments, availability and patient contact details to answer patients, send reminders and run recalls. Bookings and outcomes go back into Plato, so your team keeps working from one diary.

- No migration and no change to how your team uses Plato
- Keep your existing WhatsApp number
- Converse live in 48 hours

- [Book a demo](https://zeya.health/book-a-demo/)
- [Get pricing](https://zeya.health/get-pricing/)

## What syncs

The exact fields depend on your Plato setup. We map them with you during onboarding.

- **Appointments**: Zeya reads upcoming appointments for reminders and confirmations, and writes bookings, reschedules and cancellations back to Plato.
- **Availability**: Text and Voice Agents only offer slots that are really free.
- **Patient contact details**: Reminders and replies go to the right patient on the right number.
- **Visit history**: Engine finds patients who are due or overdue and re-engages them automatically.
- **Outcomes**: Confirmations and booking results are written back, so your team sees what happened without checking another tool.

## Modules that use the Plato integration

- **[Converse](https://zeya.health/platform/converse/)**: Every patient conversation in one inbox, linked to the patient's appointments.
- **[Text Agents](https://zeya.health/platform/text-agents/)**: Answer, book and reschedule in chat, 24/7, straight into Plato.
- **[Voice Agents](https://zeya.health/platform/voice-agents/)**: Book during the call, then confirm on WhatsApp.
- **[Engine](https://zeya.health/platform/engine/)**: Reminders, recalls and follow-ups driven by your Plato data.
- **[Analytics](https://zeya.health/platform/analytics/)**: Follow each patient from first enquiry to attended visit.
- **[Digital Twin](https://zeya.health/platform/digital-twin/)**: One secure layer over Plato that every Zeya module uses.

## Results from Plato clinics

- **−38%** average first response time (from 2.67 to 1.65 min)
- **21.6% → 19.5%** late-cancellation rate (about 10% fewer)
- **+18%** booking conversion rate
- **+7%** first-contact resolution rate

_EDGE Healthcare (physiotherapy and osteopathy group) and Heartland Rehab (physiotherapy practice), both in Singapore and both on Plato._

## Plato clinics using Zeya

- [EDGE Healthcare case study: 38% shorter response times](https://zeya.health/customers/edge-healthcare/): Physiotherapy & osteopathy, multi-clinic, Singapore. −38% average first response time (from 2.67 to 1.65 min); 21.6% → 19.5% late-cancellation rate (about 10% fewer); 40.7% → 52.7% after-hours message coverage
- [Heartland Rehab case study: +18% booking conversion](https://zeya.health/customers/heartland-rehab/): Physiotherapy, Singapore. +18% booking conversion rate; +7% first-contact resolution rate; 24/7 patient enquiry coverage

## Markets

Zeya supports Plato clinics in Singapore and Malaysia. See [Zeya in Malaysia](/my/).

## Frequently asked questions

### Do we need to change how we use Plato?

No. Your team keeps using Plato as it does today. Zeya reads from it and writes bookings and outcomes back.

### Which clinics use Zeya with Plato?

EDGE Healthcare, a multi-clinic physiotherapy and osteopathy group, and Heartland Rehab, a physiotherapy practice, both in Singapore. [Read their case studies](/customers/).

### Do we keep our WhatsApp number?

Yes. Zeya works with your clinic's existing WhatsApp number.

### How long does it take to go live?

Converse goes live in 48 hours, including the Plato connection. Voice Agents go live in 7 days.

### Where is the data stored?

Data is hosted in Singapore, Vietnam, and Australia. Hosting in other regions is available on request.

## See Zeya working with Plato

30 minutes. We show you reminders, AI booking and recalls on a Plato setup like yours.