# Sculpt Aesthetics case study: 2x confirmed bookings

> Sculpt Aesthetics, an aesthetics clinic in Queensland, Australia, doubled confirmed bookings and grew new patients 61% by answering after-hours enquiries with Zeya.

URL: https://zeya.health/customers/sculpt-clinic/  
Last updated: 2026-10-04

## How Sculpt doubled confirmed bookings and cut after-hours response time by 54%

Most of Sculpt's patients start with a message, and many arrive after hours. Zeya cut the after-hours response time by 54%, and confirmed bookings doubled.

## Sculpt Aesthetics' results, Australia

- **−54%** average after-hours response time
- **2x** resolution rate
- **2x** confirmed bookings
- **+61%** new patients

## The opportunity

After-hours demand is easy to underestimate: the messages are visible, but the lost intent isn't. A patient who reaches out in the evening may be ready to book, yet a reply the next morning arrives after that moment has passed.

## What Zeya enabled

- **[Immediate after-hours engagement](https://zeya.health/platform/text-agents/)**: Enquiries acknowledged and progressed outside opening hours, closing the gap between intent and response.
- **[Resolution, not just acknowledgement](https://zeya.health/platform/text-agents/)**: Patients get to an answer or a next step, instead of a holding message.
- **[A direct path to booking](https://zeya.health/platform/converse/)**: Booking intent is identified and moved to confirmation, with staff picking up sensitive or high-value conversations.

## Why it matters

The whole sequence improved: patients were answered faster, more conversations were resolved, confirmed bookings doubled and new-patient volume rose by +61%.

> "We tried a virtual receptionist service before. Zeya is the first one that books patients straight into our diary, day or night. We now answer 100% of calls, up from 70%, and the team gets 12+ hours a week back."  
> Sid Handa, Sculpt Aesthetics

## More customer stories

- [EDGE Healthcare case study: 38% shorter response times](https://zeya.health/customers/edge-healthcare/): Physiotherapy & osteopathy, multi-clinic, Singapore. −38% average first response time (from 2.67 to 1.65 min); 21.6% → 19.5% late-cancellation rate (about 10% fewer); 40.7% → 52.7% after-hours message coverage
- [Heartland Rehab case study: +18% booking conversion](https://zeya.health/customers/heartland-rehab/): Physiotherapy, Singapore. +18% booking conversion rate; +7% first-contact resolution rate; 24/7 patient enquiry coverage

## Turn after-hours enquiries into booked care