# Customer stories: clinics using Zeya

> How physiotherapy, osteopathy and aesthetics clinics use Zeya to answer every enquiry, reduce late cancellations and grow bookings. Real results with before-and-after numbers.

URL: https://zeya.health/customers/  
Last updated: 2026-10-04

## Clinics that scaled patient care with Zeya

Real results from clinics that unified patient communication, automated reminders and covered patients after hours. Every number below comes from the clinic's own data.

## Case studies

- [EDGE Healthcare case study: 38% shorter response times](https://zeya.health/customers/edge-healthcare/): Physiotherapy & osteopathy, multi-clinic, Singapore. −38% average first response time (from 2.67 to 1.65 min); 21.6% → 19.5% late-cancellation rate (about 10% fewer); 40.7% → 52.7% after-hours message coverage
- [Heartland Rehab case study: +18% booking conversion](https://zeya.health/customers/heartland-rehab/): Physiotherapy, Singapore. +18% booking conversion rate; +7% first-contact resolution rate; 24/7 patient enquiry coverage
- [Sculpt Aesthetics case study: 2x confirmed bookings](https://zeya.health/customers/sculpt-clinic/): Aesthetics, Australia. −54% average after-hours response time; 2x confirmed bookings; +61% new patients

## Across Zeya partners

- **300+** healthcare partners across Asia and Australia
- **2M+** patient interactions on the platform
- **+10%** average revenue uplift
- **+30%** of cancellations converted to reschedules
- **+75%** patient engagement
- **Every partner** we have onboarded is still on the platform

_Average outcomes across Zeya partners. Individual results vary._

## In their words

> "In healthcare, patient experience cannot be compromised. Zeya helped us reduce front-desk workload, respond faster, and automate repetitive communication, all while keeping our team in full control."  
> Dr. Gerald Tan, Founder, Elite Dental Group

> "Zeya just works. It runs behind the scenes and automates exactly what we need. No training, no hassle."  
> Dr. Elias Tam, EHA Clinic, Singapore

> "Amazingly simple. Frees you up to be a doctor, and not an admin. That is the dream, and Zeya delivers it."  
> Dr. Kevin Chua, Kevin Chua Medical Aesthetics

## More stories on the way

Case studies for Analytics and ad attribution, Lens in Vietnam, specialist clinics, Digital Twin and Tempo are being written with our partners.

## Become our next case study

See how Zeya can automate your clinic's front office, with Converse live in 48 hours.