Introducing Zeya Voice

The AI voice agent that handles patient calls, so your team focuses on care.

Zeya Voice, built on top of your existing HIMS, phone infrastructure, and messaging channels.

Zeya handles inbound call management, outbound patient outreach, and care follow-up across your departments, in English, Mandarin, Malay, and Tamil. Automatically. Around the clock.

Book a Demo We will assess fit and propose a structured pilot ›
What Zeya Voice Handles

From your call centre to your wards.
Every patient interaction, automated.

Zeya handles routine patient communication automatically — inbound and outbound, voice and messaging — so your clinical staff focus on the interactions that require human judgment.

Inbound
Inbound Call Management
Every patient call answered instantly — 24 hours a day, across every department. Consistent, reliable, and never on hold.
  • Appointment booking, rescheduling, cancellations
  • Department hours, doctor availability, directions
  • Referral coordination and specialist routing
  • Insurance and billing queries
  • Triage and escalation to the right clinical team
  • Phone calls and WhatsApp calls
Always on · No hold time
Outbound
Outbound Patient Engagement
The patient outreach your team knows is needed but does not have the bandwidth to execute. Zeya closes that gap at scale.
  • Healthier SG annual check-in and screening outreach
  • Appointment reminders and confirmation calls
  • Discharge follow-up and post-procedure check-ins
  • Chronic disease and medication adherence outreach
  • Dormant patient reactivation
  • English, Mandarin, Malay, Tamil — auto-detected
At scale · In the patient's language
End-to-End
End-to-End Patient Interaction
Voice captures the conversation. WhatsApp delivers what the patient needs before the call ends. Everything writes back to your systems automatically.
  • Booking confirmation sent mid-call via WhatsApp
  • Pre-procedure and pre-admission instructions
  • Consent forms and intake documents
  • Post-discharge care guidance and reminders
  • Payment links and invoice follow-up
  • Write-back to HIMS, EMR, CRM and scheduling systems
No manual entry · No gaps in the record
What Makes Zeya Voice Different
Illustration — Healthier SG Annual Check-In Outreach
Outbound Call
Z
Zeya Voice
Good morning, may I speak with Mdm Tan? This is Zeya calling from your enrolled Healthier SG clinic. We would like to schedule your annual health check-in — it is fully subsidised.
Patient
Oh ya, I been meaning to go. Very busy lah lately.
P
Z
Zeya Voice
No worries, we can find a time that works. We have slots on Wednesday morning or Friday afternoon this week.
Patient
Wednesday morning can.
P
Z
Zeya Voice
Confirmed. Sending your appointment details to WhatsApp now. See you Wednesday, Mdm Tan.

Not a phone tree. Not a chatbot. A voice agent that sounds and responds like your best clinical staff.

Most voice automation in healthcare fails at the same point: patients press zero. They do not trust it, they cannot understand it, and it cannot understand them. Zeya Voice handles natural conversation, including Singlish, local phrasing, and the way patients actually speak — with the warmth and politeness your patients expect when they call a hospital.

And it does not stop when the call ends. Every interaction continues automatically across WhatsApp, and writes back into your HIMS and scheduling systems, so nothing is lost between the conversation and the record.

No other voice AI platform in Singapore delivers all of this in one product, built for your infrastructure, your patients, and your compliance requirements.
Inbound call handling across departments, 24 hours a day
Outbound patient engagement at scale
WhatsApp continuation: mid-call and after
English, Mandarin, Malay, Tamil, with Singlish, auto-detected
Write-back to HIMS, EMR, CRM and scheduling systems
PDPA, HIPAA, ISO 27001, built for Singapore health infrastructure
Hear It Work

Two real patient interactions. Every one handled by Zeya Voice.

No scripts. No human agent. Press play and hear how Zeya handles the conversations your call centre manages every day.

Flu Vaccination Recall
Specialist Referral and Booking
Outbound — Preventive Care
Annual Flu Vaccination Recall
Zeya calls a patient due for their annual flu vaccination
Transcript

All calls handled entirely by Zeya Voice. No human agent involved. Conversations reflect real interaction patterns with Singapore patients.

See Zeya Voice in the context of your department.

30 minutes. We will walk through your workflows and propose a structured pilot.

Book a Demo
How It Works

The modern patient communication layer for healthcare.

Zeya works on top of your existing phone systems, HIMS, scheduling tools, and messaging channels — without disrupting your existing operations. Start with one department. Expand over time.

01

Connect your existing systems

Integrate your existing phone lines, scheduling software, HIMS, and patient communication channels. No rip-and-replace. No new hardware. No workflow disruption.

02

Automate high-volume patient conversations

Zeya handles appointment booking, rescheduling, FAQ, follow-ups, reminders, and referral coordination. Complex cases are instantly routed to your team.

03

Continue seamlessly across channels

Patients start on voice and continue via WhatsApp, SMS, or email. Booking links, confirmations, forms, and care instructions are sent instantly.

04

Sync back into your existing systems

Appointments, patient requests, notes, and workflow outcomes are automatically written back into your HIMS and scheduling systems.

Early Results

From our first deployments.

These results are from our initial pilot partners across Singapore. We are now expanding to hospitals and health systems looking to be part of the next phase.

80%
Reduction in patient
response time
25%
Increase in confirmed
appointments
50%
Fewer last-minute
cancellations
7d
To go live. No system
replacement required.

Ready to see it in action?

Book a 30-minute demo. We will walk through your workflows and show you what Zeya Voice can do.

Book a Demo
Compatible With
Singapore SmartCMS Ecosystem
Enterprise Partner
SingHealth ALICE
Compliance
PDPA · HIPAA · ISO 27001
Languages
EN · 普通话 · BM · தமிழ்